Main Responsibilities

• Strategy & Planning
• Develop and implement strategic plans for the real estate portfolio, aligning with organizational goals and Kenya’s urban growth trends.
• Analyze market data (e.g., rental rates, occupancy, Nairobi’s commercial/residential demand) to drive portfolio growth and diversification.
• Leverage data analytics and proptech tools to forecast trends and optimize property value.
• Identify opportunities for sustainable investments, such as energy-efficient upgrades.
• Property & Asset Management
• Oversee day-to-day operations, including lease administration, rent collection, tenant relations, and property upkeep.
• Manage budgets (OPEX and CAPEX), integrating cost-saving measures like green technologies.
• Coordinate maintenance, repairs, and renovations, ensuring timely execution and asset preservation.
• Conduct property inspections (pre/post-vacancy, end-of-lease) to maintain standards and minimize vacancy losses.
• Lead marketing and leasing efforts via letting agents and digital platforms, ensuring seamless rent invoicing and
• collection with Finance.
• Design and evaluate tenant satisfaction surveys, using insights to enhance retention and occupancy.
• Implement property management software to streamline operations and reporting.
• Compliance & Risk Management (Governance)
• Ensure compliance with Kenyan laws (e.g., Physical Planning Act, Land Act), building codes, safety (OSHA), and environmental regulations.
• Monitor tenant adherence to lease terms, addressing violations promptly and professionally.
• Oversee contracts and lease documentation, collaborating with Legal and Finance for approvals.
• Mitigate risks, through insurance and resilience planning.
• Maintain meticulous records of leases, maintenance, and financials, ensuring audit readiness.
• Stakeholder Engagement & Relationship Management
• Negotiate leases, renewals, and terms with property owners, tenants, and vendors, navigating Kenya’s competitive rental market.
• Collaborate with internal teams (Finance, Legal, Administration) and external partners (agents, tenants, local authorities, service providers).
• Screen prospective tenants, providing data-driven recommendations to the property Committee.
• Oversee letting agents, reporting on leasing performance and market positioning.
• Resolve tenant disputes efficiently, ensuring high satisfaction and compliance with operational standards.
• Communicate safety protocols (e.g., OSHA) and operational updates to tenants effectively.
• Leadership & Culture
• Lead and develop the property team (e.g., Property Officers), fostering accountability, innovation, and succession planning.
• Promote a culture of sustainability, ethical practices, and efficiency in real estate operations.
• Drive cross-functional collaboration to align property initiatives with organizational goals.
• Provide transformational leadership, exceeding stakeholder expectations through proactive solutions.
• Create personalized development plans for team members, enhancing skills in proptech and sustainability.

Key Competencies

• Strong leadership and team management abilities.
• Exceptional organizational, problem-solving, and communication skills.
• Strategic thinking and capacity to implement long-term plans.
• Financial acumen in budgeting, analysis, and negotiations.
• Attention to detail and ability to prioritize effectively.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Real Estate, Land Economics or a related field.
• Full Member of the Institution of Surveyors of Kenya (ISK) – Chapter of Valuers and Estate Managers.
• Registration with the Estate Agents Registration Board (EARB) in Kenya is a plus.
• Additional certifications (e.g., CPM, LEED Green Associate) or advanced degrees in real estate management are advantageous.
• Diploma in Technical Education (Building, Mechanical, Civil, or Electrical) is a plus.
• Minimum 8 years’ experience in real estate management, with at least 3 years in a leadership role within Kenya’s property market.
• Proven expertise in managing commercial and residential portfolios in Nairobi or other major Kenyan cities.
• Experience with digital property management tools (e.g., Yardi, Buildium) and tenant screening processes.
• Demonstrated success in lease negotiations, tenant retention, and navigating land tenure or zoning challenges in Kenya.
• Familiarity with sustainability initiatives (e.g., solar installations, water recycling) and health/safety regulations (e.g., OSHA).