SPECIFIC JOB RESPONSIBILITIES:

The Property Operations Manager is responsible and accountable for the following Core job elements:

• Enforce compliance with the HOA’s Design Framework Manual, including guidelines on construction, property modifications, and overall aesthetics.
• Ensure homeowners and residents adhere to community rules, by-laws, and policies.
• Communicate policy updates, violations, and enforcement actions professionally and consistently.
• Maintain accurate documentation on governance, compliance, and homeowner correspondence.
• Oversee the collection of service charges and ensure timely remittance and accountability.
• Support budget preparation, expense tracking, and financial reporting in collaboration with the HOA.
• Maintain robust administrative and financial records for transparency and audit readiness.
• Manage procurement processes including quotations, vendor contracts, and payments within approved budgets.
• Plan, oversee, and evaluate maintenance activities for common areas, including landscaping, roads, drainage, and recreational facilities.
• Coordinate scheduled maintenance, repairs, and improvement projects with vendors and contractors.
• Ensure waste management systems are effective and environmentally compliant.
• Supervise support staff (gardeners, cleaners, and maintenance teams) and monitor their performance.
• Manage the estate’s security operations including access control, personnel oversight, and incident response.
• Conduct regular safety audits and ensure the implementation of risk mitigation measures.
• Liaise with local authorities and emergency services for safety coordination and compliance.
• Review and enhance community lighting, surveillance, and safety infrastructure.
• Serve as the principal liaison between the Vendor, HOA Board, residents, and service providers.
• Foster transparent and professional communication with homeowners through notices, newsletters, and meetings.
• Respond to residents’ concerns promptly, promoting a cohesive and harmonious community.
• Support the HOA Board by organizing meetings, recording minutes, and ensuring timely follow-up on resolutions.

EDUCATIONAL AND COLLATERAL REQUIREMENTS:

• Diploma in Property Management, Estate Management, Facilities Management, Business Administration, or a related field from an accredited institution. A bachelor’s degree in a relevant course will be an added advantage.
• At least five years’ progressive experience in property, facility, or estate management within a gated or residential community setting.
• Strong understanding of HOA governance, estate operations, and service charge management.
• Proven ability to manage budgets, contracts, vendors, and multiple operational workflows.
• Excellent communication, interpersonal, and problem-solving skills.
• High integrity, discretion, and demonstrated ability to manage diverse stakeholders effectively.
• The fiduciary responsibilities call for demonstrated utmost integrity, a self-starter, mature individual.