Job Description

• Independently manage a wide range of internal and external projects from kickoff through completion.
• Develop and maintain detailed project plans, task lists, timelines, and resource allocations.
• Collaborate with developers, operations, associates, and other departments to ensure deliverables are met on time and within scope.
• Serve as the primary point of contact for assigned projects, keeping stakeholders informed and engaged.
• Monitor milestones, task progress, and deliverable status; prepare regular updates and present project status to leadership.
• Identify potential roadblocks early, escalate issues when needed, and track resolution steps to mitigate project risks.
• Maintain accurate project documentation, approvals, and communications, and ensure everything is stored appropriately.
• Submit weekly Capacity Reports, update the New Business Report post-SOW, and complete Service Failure Reports when applicable.
• Work with Senior PMs to resolve escalations, align on strategic direction, or request additional resources.
• Participate in process enhancements, team initiatives, and help refine project management practices across the company.
• Conduct post-project reviews to capture lessons learned and identify improvement opportunities.

Qualifications

• 3+ years in project management, preferably within a fast-paced or client-facing environment (BPO, tech, or consulting experience is a plus).
• Bachelor’s degree in Project Management or related field
• PMP, CAPM, Prince2, or Agile/Scrum certifications are a strong advantage
• Demonstrated ability to manage risks and resolve complex issues
• Outstanding stakeholder management and communication skills
• Strong leadership and team-building abilities
• Exceptional problem-solving and decision-making skills
• Fluency in English; knowledge of Swahili is a plus.