The Porter is responsible for providing a warm welcome and excellent service to guests upon arrival and throughout their stay. The role involves assisting with luggage handling, guiding guests around the hotel, ensuring smooth check-ins/outs, and offering support to maintain guest satisfaction and comfort.

Key Responsibilities

• Address guest complaints and resolve issues efficiently and professionally.
• Greet guests courteously upon arrival and departure.
• Assist guests with carrying, storing, and retrieving luggage.
• Escort guests to their rooms, explain room facilities, and provide hotel information
• Respond promptly to guest requests and inquiries, ensuring satisfaction.
• Assist in arranging transportation, providing directions, or suggesting local attractions when required.
• Ensure the lobby and entrance areas are always clean, tidy, and presentable.
• Safely handle and store guest luggage in the designated luggage room.
• Assist with guest check-in/check-out procedures when necessary.
• Support concierge and front office staff with guest-related tasks.
• Handle luggage and equipment carefully to avoid damage or injury.
• Report any maintenance issues, safety hazards, or suspicious activities immediately.
• Follow hotel safety and security protocols at all times.
•  Maintain a professional appearance and wear the assigned uniform neatly.
• Demonstrate excellent communication and interpersonal skills.
•  Uphold the hotel’s values by delivering high-quality, courteous, and professional service.

Requirements

• O level Certificate. 
• Certificate in the front office and housekeeping training an added advantage 
• 2 years experience in a related function 
• physical fitness