Key Responsibilities:

Dispensing and Patient Care

• Accurately dispense prescription medications while adhering to physicians’ prescriptions.
• Counsel patients on proper medication usage, potential side effects, and drug interactions.
• Ensure patient safety by verifying allergies, dosages, and contraindications.

Customer Experience and Client Retention

• Provide outstanding customer service by adhering to company policies and best practices.
• Record client inquiries and follow up promptly to ensure resolution and satisfaction.
• Maintain and update client records, ensuring seamless continuity of care and personalized service.
• Proactively follow up with clients to improve retention and encourage repeat visits.

Inventory Reporting and Coordination

• Accurately document products sold and items requiring replenishment.
• Coordinate with the procurement officer to ensure timely restocking and availability of essential medications.
• Handle requests for special patient orders and prescriptions, ensuring prompt and accurate fulfillment.

Regulatory Compliance

• Stay updated on current regulations by the Kenya Pharmacy & Poisons Board and ensure strict adherence.
• Maintain proper documentation and assist in regulatory inspections and audits.

Quality Assurance

• Implement quality assurance processes to guarantee the safety and effectiveness of pharmaceutical products.
• Conduct periodic audits to maintain compliance with internal and external quality standards.

Team Collaboration

• Partner with the proprietors and other team members to optimize business goals and enhance client satisfaction.
• Provide insights and recommendations to improve pharmacy operations.

Qualifications and Requirements

• Diploma or Degree in Pharmaceutical Technology from an accredited institution.
• Active registration and licensure with the Kenya Pharmacy & Poisons Board is mandatory.
• Minimum of 3 years of professional experience in a healthcare or pharmacy setting.
• Strong communication and interpersonal skills for seamless interaction with clients and colleagues.
• High attention to detail with a commitment to accuracy in reporting, dispensing, and client records.
• Proven ability to deliver exceptional customer experiences and build strong client relationships.
• Proficiency in coordinating with procurement teams and meeting organizational KPIs.
• Knowledge of pharmaceutical regulations and industry best practices.