JOB SUMMARY

The People Operations Officer – Reliever will play a critical role in sustaining an excellent employee experience and ensuring business continuity in People Operations. This role, reporting to the People & Culture Manager, ensures that essential HR functions remain responsive, compliant, and aligned with BOMA’s culture and values. The Officer will provide day-to-day generalist support across the employee lifecycle while contributing to ongoing people initiatives.

Responsibilities

DUTIES AND RESPONSIBILITIES

HR ADMINISTRATION

• Maintain and update employee records (physical and digital) and ensure the HRMIS and employee register are current.
• Support the exit process, including scheduling and conducting exit interviews, issuing certificates of service, and updating records.

RECRUITMENT

• Support the Recruitment and People Welfare Manager in the end-to-end recruitment process, from efficient role filling to new hire documentation
• Manage screening, interview scheduling, and candidate communications while ensuring a positive candidate experience.
• Ensure compliance with recruitment policies and processes.

COMPENSATION AND BENEFITS

• Ensure timely inclusion and removal of employees in the relevant benefits schemes
• Assist in monthly payroll preparation, including updates to HRMIS for new hires, role changes, exits, and leave tracking.

PERFORMANCE MANAGEMENT & TALENT DEVELOPMENT

• As guided by the People & Culture Manager, implement the performance management process and maintain accurate performance records.
• Manage new staff onboarding, skills audits, and learning and development initiatives, ensuring accurate training records are maintained

EMPLOYEE RELATIONS AND WELFARE

• Support the People & Culture Manager in managing employee relations, from drafting hearing summaries to providing HR policy guidance for conflict resolution
•  Collaborate with the Recruitment and People Welfare Manager and Staff Welfare representatives to coordinate welfare initiatives across BOMA offices.

EMPLOYEE ENGAGEMENT & CULTURE

• Act as the first point of contact for HR queries, offering timely, clear, and compassionate guidance on HR policies and benefits.
• Support employee engagement, including wellness check-ins and culture-building activities.

COMPLIANCE & SPECIAL PROJECTS

• Support internal HR audits, ensure documentation is audit-ready, and assist with HR data reporting.
• Contribute to special projects aligned with People & Culture priorities, including policy reviews, onboarding experience enhancement, or HRMIS systems upgrades.

Requirements

EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree in Business with a focus on Human Resources, Business Management or Business-Related Course
• Postgraduate Diploma in Human Resources or CHRP will be an added advantage
• Member of IHRM

MINIMUM REQUIRED EXPERIENCE

• Minimum of 4 years of progressive HR generalist experience, ideally within a dynamic, fast-paced environment.

​​​​​​​REQUIRED SKILLS & COMPETENCIES

• High personal integrity, professionalism, and ability to handle sensitive matters with discretion.
• Strong interpersonal and communication skills; able to relate effectively with staff across levels.
• Excellent organizational and planning skills, with keen attention to detail.
• Demonstrated knowledge of Kenyan labor laws and HR compliance standards.
• Tech-savvy, with proficiency in Microsoft Office Suite and familiarity with HRMIS platforms.
• Proactive, adaptable, and capable of delivering results independently and in teams.
• Commitment to BOMA’s mission and values, and comfort working in a diverse, impact-driven culture.