Job Purpose:

Assist in processing and payment of pension claims and benefits.

Key Responsibilities:

• Updating and reconciling all pension payment transactions daily and monthly. Suspense management in all pension payments accounts.
• Review of balances before processing payments to customers.
• Process payment transactions on the Administration system and through any other channel.
• Capture accurate member bank details when processing payments in the system or through any other channel.
• Respond to both internal and external pension payment inquiries concerning benefits, claims process, commission, payroll services, and the filing/completion of proper forms.
• Prepare reports on pension payments when required.
• CRM requests resolutions
• Data cleaning
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s degree in business-related field.
• Well versed with Excel reporting and data analytics
• Knowledge in python and power BI will be an added advantage