Your Responsibilities In This Role

• Manage routine operational tasks to ensure timely processing of remittance transactions
• Monitor transaction volumes and address any operational issues promptly
• Address delayed or failed transactions promptly
• Manage invalid payments and ensure compliance with regulatory requirements
• Assist customers with transaction reversals, payment order inquiries, and resolution of transaction-related issues
• Maintain high standards of operational accuracy and data integrity
• Identify opportunities to streamline operations and improve efficiency
• Implement best practices and standard operating procedures (SOPs) for core operations tasks
• Work closely with cross-functional teams including Compliance, Finance, and Customer Support to resolve complex issues and achieve operational goals

Must Have Job Requirements

• 2+ years’ experience in operations within the financial services, fin-tech, or remittance industry, with a focus on transaction processing and customer service
• Proven experience in operations, preferably within the financial services or remittance industry
• Strong understanding and familiarity of regulatory requirements and compliance standards related to remittance operations
• Excellent communication skills with the ability to interact effectively with internal teams and external stakeholders
• Strong analytical skills and attention to detail, coupled with the ability to handle multiple tasks simultaneously in a fast-paced environment and adapt to evolving business needs
• Proactive mindset with a willingness to learn and adapt to evolving industry trends and technologies
• Truly enjoy helping to solve problems for our awesome customers
• Approach others’ problems with compassion and a desire to keep problem-solving an issue until you understand what is going on
• Are motivated to help NALA grow through providing stellar service to our customers