- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Project Management 
Operations Supervisor at Solvo Global
Operations Supervisor
Key Responsibilities
- Lead and mentor a team of agents
- Address absenteeism and performance issues constructively
- Monitor KPIs and SLAs to ensure operational excellence
Skills & Qualifications
- Deep understanding in the BPO industry
- English B2+/C1
- Proficiency in data analysis and reporting tools
- Experience with CRM, ERP, and scheduling platforms
- Work Schedule: ON-SITE Royal Offices, Mogotio Road, Westland
- Full-time (45 hours/week) | Full availability required
Method of Application
Send your resume to:
Email: kevin.guzman@solvoglobal.com
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