Our client is seeking a dynamic Operations Manager with proven experience in the beauty industry to oversee the daily running of their upmarket salon. The ideal candidate will ensure smooth service delivery, efficient staff management, and exceptional client experience.

Key Responsibilities

• Oversee daily salon operations, including scheduling, client relations, and service delivery.
• Supervise and motivate salon staff (stylists, beauticians, receptionists, barbers).
• Monitor stock levels, procurement, and supplier relationships.
• Implement and enforce salon standards, hygiene, and health & safety regulations.
• Drive revenue growth through excellent customer service and upselling.
• Handle client feedback, complaints, and ensure repeat business.
• Prepare operational reports and liaise with management on performance.

Qualifications & Experience

• Diploma/Degree in Business Administration or related field.
• 3–5 years of proven experience in salon/beauty industry operations (mandatory).
• Strong leadership, people management, and organizational skills.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced, high-end environment.