The Operations Lead will play a crucial role in designing, implementing, and scaling Smartscape’s operational framework. This strategic role demands a commercially astute leader with a hands-on, solutions-oriented mindset. The incumbent will translate the company’s vision into actionable systems that deliver exceptional service quality, operational efficiency, and customer value.

This role reports directly to the Board of Directors.

Key Responsibilities

• Develop and execute a comprehensive business strategy aligned with the company’s growth objectives.
• Design, document, and implement scalable Standard Operating Procedures (SOPs) across core functions.
• Conduct market research to identify new business opportunities and assess product-market fit.
• Formulate and execute market entry strategies, including partnership development and pipeline management.
• Optimize daily operations to ensure timely service delivery and process reliability.
• Establish and manage supplier and partner relationships, ensuring adherence to Service Level Agreements (SLAs).
• Lead financial analysis to evaluate operational initiatives and ensure cost-effectiveness.
• Manage the operations budget with a focus on resource optimization.
• Define and monitor Key Performance Indicators (KPIs) for operational and service excellence.
• Prepare and present performance reports to the Board, covering operational and financial metrics.
• Build, lead, and mentor a high-performing operations team, fostering a culture of accountability and continuous improvement.

Key Deliverables

Delivery & Execution:

• Achieve 90% on-time milestone completion across operational initiatives
• Develop and implement a 3-month execution plan aligned with strategic goals
• Define a hiring roadmap for critical operational roles
• Oversee onboarding of the core technology platform

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum 7 years of progressive experience in operations leadership, preferably within startups or tech-driven environments.
• Proven track record in building and scaling operational systems from inception.
• Experience in smart home, IoT, or adjacent technology sectors is advantageous.
• Strong leadership, team building, and stakeholder management capabilities.
• Advanced analytical, negotiation, and decision-making skills.
• Excellent communication and interpersonal abilities.