Main Responsibilities

• Strategy
• Support digital transformation efforts by aligning the system with business growth objectives.
• Participate in strategic projects by advising on system architecture and solution design.
• Identify emerging technology trends that can enhance pensions servicing and reporting.
• Enable innovation in internal user experience and pension system workflows.
• Operational
• Develop, test, and deploy functionalities using Oracle SQL, PL/SQL, and APEX.
• Maintain core system operations, ensuring reliability and scalability of the system.
• Execute and monitor interfaces and data flows including C2B and B2C portals.
• Perform root cause analysis of issues and provide prompt resolutions.
• Support business teams in system usage, report generation, and data queries.
• Prepare system manuals and conduct internal system training sessions.
• Corporate Governance
• Ensure system development practices adhere to internal ICT policies and external regulatory frameworks (e.g., data privacy).
• Maintain proper documentation of system changes, releases, and incidents.
• Liaise with Risk and Compliance to conduct regular audits and vulnerability assessments.
• Manage vendor interactions ensuring SLAs are met and compliance enforced.
• Contribute to risk identification and mitigation plans within technology initiatives.
• Culture and people
• Foster a culture of continuous improvement, collaboration, and knowledge sharing.
• Mentor junior analysts or interns on systems usage and development practices.
• Uphold Jubilee’s values of customer centricity, integrity, and innovation in daily interactions.
• Participate in internal workshops or learning sessions to upskill and support others.
• Demonstrate ownership and accountability for system performance.

Key Competencies

• Analytical Thinking and Problem-Solving. Ability to break down complex problems into manageable components,
• analyze root causes, and implement effective solutions with a long-term perspective.
• Stakeholder Engagement and Communication. Strong communication skills to clearly translate technical issues to
• business users and vice versa, while maintaining good relationships with both internal and external stakeholders.
• Attention to Detail and Accuracy. Keen eye for identifying and resolving errors, ensuring data accuracy and
• system outputs are consistently reliable.
• Innovation and Adaptability: Proactive in identifying opportunities for innovation and comfortable adapting to
• evolving technologies, business environments, and system requirements.
• Result Orientation. Focused on achieving outcomes and meeting deadlines, even under pressure, with a
• commitment to delivering high-quality solutions that meet business expectations.
• Teamwork and Collaboration. Ability to work effectively with multidisciplinary teams, foster team spirit, and
• contribute positively to group problem-solving and project delivery.

Academic Background & Relevant Qualifications

• Bachelor’s degree in computer science, Information Systems, or other related technical degree
• OCA – Oracle Certified Associate in PL/SQL
• APEX Version 19 and specific experience with insurance industries.
• Reporting Technologies e.g., Oracle BI & Analytics
• Minimum 3 years in application development and support, particularly in financial services.
• Proficient in Oracle tools: PL/SQL, APEX, Reports, SQL Loader, Workflow, Fusion Middleware.
• Strong understanding of data interface development, web-based integrations (C2B, B2C).
• Hands-on experience with UNIX scripting, Apache, PHP/MySQL is a plus.
• Demonstrated experience working on complex projects and regulatory-compliant environment

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Main Responsibilities

• Operational
• Marketing & Branding: Conduct market research to identify potential clients, market trends, and competitive landscape. Promote the Jubilee Life brand to ensure it is top of mind to intermediaries.
• Client Acquisition and Relationship Management: Identify and engage potential clients within the pensions sector.
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
• Business Growth and Revenue Generation: Develop and implement strategies to achieve business development targets and revenue growth. Identify cross-selling and upselling opportunities within existing client portfolios.
• Relationship Management with Intermediaries and Partners: Develop and maintain relationships with intermediaries,
• brokers, and strategic partners.
• Proposal Development and Contract Negotiation: Prepare and present compelling proposals and business cases to potential clients. Negotiate terms and conditions, pricing, and contractual agreements to secure new business.
• Corporate Governance
• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures. People & Culture
• Cross-Functional Collaboration. Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index. Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Cultural Alignment Index (CAI). Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution. Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy. Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Strong networking and relationship-building skills.
• Market research and analysis.
• Client acquisition and account management.
• Excellent communication and presentation skills.
• Results-oriented with a focus on achieving targets.

Academic Background & Relevant Qualifications

• degree in Insurance, Finance, Business, Marketing or any other related course
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 2-3 years’ experience in a similar role

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