Duties:

• Prepare and maintain accurate sales reports and performance dashboards using advanced MS Excel and SAP (where applicable) to support data-driven decision-making by management.
• Coordinate and provide administrative support to the sales team, including order processing, documentation, and ensuring timely communication with both internal teams and customers.
• Analyze sales data and market trends to identify opportunities, monitor progress against targets, and highlight areas requiring improvement for the Animal Feeds business.
• Liaise with management, sales teams, and customers to ensure smooth operations, effective communication, and the resolution of queries or challenges in a timely manner.
• Organize and manage multiple tasks under strict deadlines, including preparing presentations, supporting sales campaigns, and ensuring compliance with reporting and operational requirements.

Skills & Competencies

• Excellent knowledge of MS Office (Excel – advanced reporting, PowerPoint, Word).
• Strong organizational and time management skills.
• Analytical mindset with attention to detail.
• Good communication and interpersonal skills to liaise with sales teams, management, and customers.
• Ability to multitask and work under pressure with strict deadlines.
• Knowledge of SAP will be an added advantage.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Sales & Marketing, or related field.
• Minimum 3–5 years’ experience in sales coordination, admin support, or commercial operations.

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We are looking for a passionate and customer-focused Call Centre Operator to join our team. This role plays a vital part in delivering exceptional patient experiences by handling inbound and outbound calls, managing clinic bookings, and providing timely, accurate information about our services.

Key Responsibilities

• Handle incoming and outgoing calls with professionalism and empathy
• Book, reschedule, and manage referrals to specialist clinics
• Educate clients on hospital services and promote our paediatric care offerings
• Ensure customer queries and concerns are resolved promptly
• Collaborate with internal teams to ensure smooth communication and emergency
• readiness
• Maintain up-to-date call records and follow standard operating procedures
• Support patient safety, health promotion, and quality improvement initiatives

Requirements

• Diploma in Public Relations or a related field
• Minimum 1 year experience in a customer service or healthcare setting
• Excellent communication, listening, and problem-solving skills
• Patience, adaptability, and a commitment to professionalism
• Knowledge of pediatric healthcare services is an added advantage

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