What you will do:

• Authenticate documentation presented for all credit applications. ​
• Ensure compliance with the company’s credit rules & procedures.​
• Appraisal of customer loan applications and making recommendations.
• Ensure all applicants are advised on the fate of applications within a reasonable time​.
• Active participation in Credit Committee​.
• Analyze applicant’s financial status and credit histories to determine the feasibility of granting loans​.
• Communicate all changes regarding the credit rules and procedures to the sales staff​.
• Any other duty that may be assigned​.
• To evaluate, review and approve boda boda credit applications to determine if borrowers meet the set criteria as per the rules.  
• To ensure that credit appraisals and all documentation are properly collected, processed and filed as required 
• To ensure prompt feedback and closure of all boda boda credit applications 
• To ensure loan facilities are released on time 
• Establishing a risk management culture that promotes good analysis, judgment, flexibility and a balance between risk and reward 

What you will need:

• Diploma/ Degree in B.com- Finance option or related field.​
• 2+ experience as a Credit Analyst.
• Excellent communication and interpersonal skills.​
• Strong analytical & problem-solving skills.​
• Excellent knowledge of record-keeping.​
• Ability to adapt quickly and work independently.​
• Fluent in English and Swahili.​

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What you will do:

• Support clients visiting the branch by addressing inquiries in a professional and timely manner.
• Feedback loop with CX in HQ.
• Logging complaints and queries in provided system.
• Ad hoc tasks, like NPS measurements, customer surveys etc.
• Generating loan statements and providing final balance upon request.
• Process account amendments as required.
• Update client records and information in ERP.
• Assist in the preparation of reports.
• Research, identify, and resolve customer inquiries/complaints using applicable software.
• Escalate unresolved issues through Power App or route calls to the appropriate resources and ensure completion of call logs.
• Follow up customer calls where necessary.
• Any other duties assigned.

What you will need:

• Bachelor or Diploma in Business, Marketing, Finance, or a related field.
• Proven background in customer care or client-facing roles.
• Fast and efficient in handling customer needs.
• Proficient computer skills.
• Ability to quickly learn and adapt to changes in processes and systems.
• Strong customer experience and relationship management skills.
• Excellent phone and email etiquette.

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