Job Summary

The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

• Marketing strategy formulation and implementation for the region in line with overall company objectives
• Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
• Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities
• Lead in maintaining and improving customer service by implementing Heritage’s customer experience standards to achieve customer satisfaction
• Communicate management goals and objectives to staff through branch meetings
• Ensure staff are well supervised, trained and developed to be technically competent to perform their duties
• Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals
• Ensure branch profitability
• Manage direct/individual clients’ sales, corporate and intermediary sales
• Identify/ develop new business opportunities and intermediaries
• Achieve branch revenue budget and growth targets
• Management of renewals/ business retention
• Ensure recruitment, training and licensing of intermediaries
• Excellent customer service and complaints handling
• Manage credit control/ premium collection
• Maintain the Branch cash book
• Market research and intelligence
• Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers and agents
• General management and administration of the branch office
• Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public
• Establish and maintain a good relationship and high public relations with intermediaries and clients, including visitations
• Maintain close liaison with other departments in the Company.
• Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances
• Prepare timely, accurate, informative reports to management for decision making
• Advise the Head, Retail Business and the Management on issues pertaining to the business
• Attend all scheduled meetings to facilitate smooth operations
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts. 

Qualifications

• Bachelor’s degree in insurance, Marketing or other business-related discipline
• Diploma in Insurance (ACII or AIIK)
• Member of CII or IIK

Experience

• 7 years’ experience in the insurance industry, 3 of which should be in branch management.
• Knowledge of intermediaries in the branch region and good business relationship with them.

Competencies

• Customer, market and competitor understanding.
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of medical underwriting processes, procedures and concepts
• Negotiation skills
• Business management skills
• Excellent analytical skills
• Excellent organizational and stakeholder management skills

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Job Summary

The role holder will be responsible for providing actuarial support to the general insurance business and participating in overall risk management for the company.

Key Responsibilities

• Actuarial valuations: Assist in the accurate calculation & monitoring of technical reserves using appropriate actuarial methodology and assumptions for financial reporting, regulatory reporting and group reporting.
• Perform calculations in relation to Asset Liability Matching (ALM), economic capital and solvency assessment of the Company that is used as input for risk management.
• Product development: Assist in the design, pricing and set-up of products in the administration system and ensuring the relevant actuarial product signoffs are obtained. Subsequent follow up on regulatory approval on all products
• Conduct experience analyses for the purpose of valuations, product development, risk management and management information.
• Regulatory compliance: Ensure regulatory actuarial reports for both quarterly and annual reporting are prepared and submitted.
• Assist the business in implementing regulatory guidelines that touch on actuarial issues including regulatory reporting
• Project involvement for running projects that may require actuarial input.
• Perform analysis on industry and market trends to inform decision making.
• IFRS 17 support: Work closely with the IFRS 17 lead and assist with dry runs and modelling.
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• BSc. Actuarial Science, Statistics, Mathematics or related qualifications
• Progress in Institute and Faculty of Actuaries UK examinations (at least 2 papers) or equivalent

Experience

• Minimum of 1-year relevant experience

Competencies

• Strong Interpersonal skills
• Knowledge of insurance industry
• Knowledge of reinsurance arrangements and structures
• Knowledge of statistical packages or programming (e.g. SAS, Visual Basic)
• Report writing skills
• Data Manipulation, Data Wrangling and Data Checking Skills
• Team Player
• Business acumen
• Ability to prioritize tasks and manage time efficiently
• Presenting and communicating information
• Adhering to principles and values