Job Description

To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice Branch

Qualifications

• Type of Qualification: First degree

Experience Required
3 years

• Experience within a contact centre environment.
• Experience of the bank’s products, processes and systems.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Exploring Possibilities
• Following Procedures
• Making Decisions
• Meeting Timescales
• Producing Output

Technical Competencies:

• Email Management Software Proficiency
• Communication Tools
• Effective Communication
• Basic Computer Troubleshooting
• Problem-Solving
• Organization and Time Management
• Customer Service Orientation
• CRM System Knowledge