Key Responsibilities:

• Actively monitor all network infrastructure and clients’ services
• Provide customer support for our wholesale customers and internal customers within agreed SLAs.
• Triggers alerts & broadcasts on network status to technical and support departments within SLA.
• Weekly and Monthly Reporting on the network health of the entire network infrastructure.
• Provide daily shift handover reports while following up on the previous shift handover tasks.
• Communicate network status in case of failure, degradation or over-utilization to all stakeholders.
• Compile and distribute comprehensive reports on network status and events as per request.
• Monitoring all Cooling and power systems of the entire network infrastructure.
• Provide and track access to fiber buildings, collocation sites and data centers to the internal engineers and contractors for support and maintenance
• Provide Proposals for continual service improvement on the network and within the department
• Seek and disburse information on scheduled network maintenance and provide constant updates on network status up until the network is fully restored.
• Monitor and report on 3rd Party Vendors services performance and track the agreed SLAs.
• Conduct quarterly service reviews with all network’s stakeholders and 3rd party vendors for performance management.

Qualifications, Skills and Experience:

• A degree in an IT related discipline.
• CCNA certification.
• 2-3 years experience within an ISP technical environment.
• Experience with network management systems.
• Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
• Knowledge of Network infrastructure and operations would be an added advantage.
• Attention to detail and ability to work long hours and under pressure with minimum supervision.
• Excellent fault resolution and analytical skills.
• Excellent interpersonal, communication and reporting skills.
• Self- motivated and a team player.