To thrive in this role, you need to have:

• Continuously monitor network infrastructure and client services to ensure optimal performance, availability, and stability.
• Track and report on all cooling and power systems to prevent outages and maintain operational integrity
• Trigger timely alerts and updates on network status to technical and support teams, ensuring SLA compliance
• Proactively communicate with stakeholders during incidents or service degradation to ensure transparency and coordinated response.
• Disseminate information on scheduled network maintenance and provide continuous updates until full-service restoration is achieved.
• Manage and track access to Fiber buildings, Collocation sites, and Data Centers for authorized personnel during support and maintenance.
• Prepare daily shift handover reports, generate weekly/monthly network health reports, and compile ad-hoc reports as needed
• Preparation of incident reports in collaboration with all stakeholders from vendors to internal teams within set SLA.
• Monitor third-party vendor performance, facilitate quarterly service reviews, and develop proposals for continuous improvement in network and client services.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• A degree in an IT related discipline.
• CCNA certification.
• 2-3 years’ experience in an ISP technical environment.
• Experience with network management systems.
• Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
• Knowledge of Network infrastructure and operations would be an added advantage.
• Attention to detail and ability to work long hours and under pressure with minimum supervision.
• Excellent fault resolution and analytical skills.
• Excellent interpersonal, communication and reporting skills.
• Self-motivated and a team player.