Key Responsibilities:

• Answer client calls and respond to emails
• Manage online bookings and e-commerce inquiries
• Use business software to track and resolve issues
• Provide product/service support and escalate when needed

What We are Looking For:

• Strong communication skills and fluency in English, Swahili or French
• Experience in customer care, hospitality, or sales & marketing
• Comfortable using digital tools and working in a fast-paced environment