Key Duties & Responsibilities:

System Support & Maintenance

• Provide day-to-day technical and functional support for customer information modules in the core banking system.
• Ensure high availability, accuracy, and performance of customer data management systems.
• Troubleshoot and resolve system errors, incidents, and data discrepancies.
• Manage configurations, parameterization, and system upgrades for customer information modules.

Data Integrity & Compliance

• Implement and enforce data quality standards, validation checks, and deduplication processes.
• Ensure compliance with CBK Prudential Guidelines, Data Protection Act 2019, AML/KYC requirements, and IT security standards.
• Maintain audit trails and controls for customer data access and modifications.
• Work with Risk, Compliance, and Audit teams to close gaps in customer data management.

Integration & Interoperability

• Manage integration of customer information with CRM, digital channels, credit scoring, and regulatory reporting systems.
• Ensure seamless flow of customer data across enterprise applications.
• Collaborate with IT teams to automate onboarding and KYC processes.

Business Support & Stakeholder Engagement

• Act as IT liaison with business units including Operations, Risk, Compliance, Retail, and Corporate Banking.
• Translate business requirements into IT system enhancements for customer data management.
• Provide technical training and system guidance to business users.
• Support projects involving customer onboarding, information updates, and customer lifecycle management.

Risk, Security & Monitoring

• Ensure system access controls and segregation of duties for customer information modules.
• Monitor system logs for unauthorized access or anomalies.
• Support cybersecurity teams in securing customer information within the core banking system.

Continuous Improvement

• Monitor performance and recommend optimizations for customer information systems.
• Drive automation and digitization of customer onboarding and maintenance processes.
• Research emerging technologies such as biometrics, digital identity, and eKYC to enhance customer data management.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Data Management, or related field.
• Master’s degree in IT Management, Data Governance, or Business Administration is an added advantage.
• Professional certifications such as CDMP, ITIL, CISA, ISO 27001, or relevant vendor certifications.
• Minimum of 7 years’ IT experience in core banking systems and data management, with at least 3 years in a managerial role.
• Strong knowledge of customer information processes, regulatory requirements, and IT governance frameworks.