Job Responsibilities

System Support & Maintenance

• Provide day-to-day technical and functional support for CB assets modules (loans, mortgages, asset financing).
• Troubleshoot and resolve incidents, system errors, and performance issues affecting CB asset products.
• Manage configurations, parameterization, and enhancements of CB assets modules.
• Ensure timely execution of batch processes, reconciliations, and system jobs related to asset products.

Change & Release Management

• Work with vendors and internal teams to implement system upgrades, patches, and new releases.
• Ensure proper testing (SIT/UAT) of changes and coordinate with business units before go-live.
• Maintain detailed documentation of system changes and version control.

Integration & Automation

• Support integration of CB assets modules with other enterprise systems, including Loan Origination Systems, Credit Scoring, Collections, and Treasury.
• Collaborate with IT development teams to automate manual processes related to loan origination and servicing.
• Ensure data consistency and seamless information flow across systems.

Risk, Compliance & Security

• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, and internal IT security policies.
• Implement access controls, audit logs, and monitoring for CB asset modules.
• Collaborate with Risk and Audit teams to address vulnerabilities and compliance gaps.

Business Support & Stakeholder Engagement

• Act as liaison between IT and business product teams, including Retail, Corporate, and SME lending.
• Translate business requirements for new or enhanced asset products into IT solutions.
• Provide training and system guidance to business users.
• Participate in business projects as the IT SME for CB asset modules.

Continuous Improvement

• Monitor system performance and recommend improvements for efficiency and scalability.
• Identify opportunities for system enhancements, automation, and digitization.
• Research emerging technologies that can enhance lending systems and customer experience.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications.
• Minimum of 7 years’ experience in IT support for core banking systems, with at least 3 years managing loan/asset product modules.
• Strong knowledge of loan processing, credit systems, and banking operations from an IT perspective.
• Experience in SQL, system integration, and vendor management.