Job Description

• Ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
• Grow the Branch Balance Sheet, Income Statement and Account volume in line with set targets. Ensure that cross-selling opportunities are actioned, and customers are migrated to more appropriate and cost-effective channels.
• Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.

Qualifications

Type of Qualification: 

• First Degree
• A Masters’ &/or any supplementary tertiary qualifications will be an added advantage

Experience Required

• Personal and Private Banking
• 5-7 years
• Experience Managerial experience in Banking and with specific experience in overall Branch Management
• Overall management experience of over 5 years with a Minimum 3 years as a Branch Manager.
• Experience in other customer facing roles will be an added advantage