The IT Services and Operations Lead role is a business-facing role with a requirement for technical understanding, but more importantly, the ability to understand and communicate effectively with the business.  The role ensures effective and efficient delivery of new tech deployments, ongoing service, support, stability and compliance across their markets.

Responsibilities

• Manage local 3rd party technical service.
• Ensure high standards of Digital & Technology (D&T) Technology Engagement (end user experience of D&T tools, services and processes) are maintained across all markets within the region.
• Ensure financial management of BAU (business as usual)  AOP (annual operating plan) meets required standards of forecast accuracy and O&R reporting.
• Ensure requests from initiatives requiring support are addressed in a timely manner by acting as an escalation point within the Kenya market for both users in the market requiring support from global teams, and also for global support teams requiring feedback / input from market or market users.
• Ensure Information Management & Security (IM&S) agenda is followed and compliant within D&T scope at market level.

Requirements

• College/ University graduate level.
• Strong verbal and written English communication skills.
• Ability to effectively and simply communicate technical concepts, solutions and implications in a business language.
• Knowledge of general information security management.
• Ability to build and maintain successful relationships across the business, D&T community and within the Technology Engagement (TE) team.
• Good understanding of local business and processes for the markets (Kenya and Uganda)
• Broad technical and functional knowledge on applications supporting the business (including various legacy applications) .
• Good organizational, customer service and employee relation skills.
• Self-directed and focused on a goal or end-state as opposed to specific tasks.
• Strong problem solving planning/ organising, highly detail conscious.
• Demonstrated experience in delivery of IT services under service framework (ITIL, COBIT). 
• Quick learner who exhibits resiliency and tenacity in the face of challenge.
• Have a huge passion for growing and developing.

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Job Purpose

The Material Planning Execution Support Planner will be assigned duties to support the material planning function in customer operations.

Responsibilities

• Daily Follow ups of Call offs whilst aligning on space & risks/opportunities. Lead the call off review sessions every week for the next week’s plan to align on space
• Addressing Qty and expiry date discrepancies between physical & system with Clerks
• Tracking expiry risks for all materials held at 3rd Party traders
• Reconciling return POs to suppliers due to non-conformance
• Championing business waste by tracking/managing transitions of PMs to delisting to minimize/remove write off risks
• Reconcile the 1 PO for suppliers weekly for All Pack
• In addition to the above requirements, the jobholder may be requested by the functional lead or line manager to champion additional performance areas within the unit.

Requirements

• Fresh graduates in STEM or business course
• At least 1 year prior experience in a busy organization
• A quick learner with positive attitude
• Team player
• Excellent communication skills

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