KEY RESPONSIBILITIES:

Cloud Platform Strategy and Vision

• Review existing cloud strategy and implement a strategic roadmap for cloud adoption and optimization aligned with the organization’s long-term goals.
• Lead platform evolution, balancing innovation with reliability and cost-effectiveness.
• Identify emerging technologies to enhance digital capabilities in mission delivery.
• Stay current with emerging cloud technologies and industry trends.

Multi-Cloud Solution Architecture (AWS & Azure)

• Lead the design of hybrid and multi-cloud solutions across AWS and Azure, ensuring alignment with both technical and humanitarian needs.
• Develop reference architectures, solution blueprints, and technical standards for scalable, secure deployments.
• Architect solutions for application modernization, data integration, and cloud-native services.

Cloud Integration & Implementation

• Oversee the end-to-end delivery of cloud projects, from discovery through deployment and optimization.
• Integrate cloud platforms with internal systems (CRM, ERP, data platforms) and field technologies.
• Support containerization (Docker, Kubernetes), serverless, and API-based architectures.

Governance, Security & Compliance

• Embed strong security practices into all solution designs (e.g., encryption, IAM, VPC design, network segmentation).
• Ensure compliance with global data protection laws (e.g., GDPR, HIPAA), donor requirements, and ethical tech standards.
• Lead efforts around business continuity, disaster recovery, and secure multi-region deployment strategies.

Technical Leadership & Cross-Functional Collaboration

• Serve as a technical advisor and thought leader across IT, programs, data, and operations teams.
• Mentor junior architects, engineers, and project teams; lead cloud architecture review boards.
• Collaborate with DevOps teams to support CI/CD, infrastructure-as-code, and automation initiatives.

​​​​​​​Cloud Vendor & Cost Management

• Manage relationships with AWS and Azure account teams and technical partners.
• Analyze and optimize cloud spend across platforms; implement tagging, rightsizing, and cost monitoring strategies.
• Participate in vendor negotiations and ensure service levels meet operational needs.

​​​​​​​KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Required Education, training, license, registration, and/or Certification
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Required Professional Experience

• 7+ years in IT, with at least 3 years in a cloud architecture/solution architecture or platform leadership role.
• Hands-on experience designing and deploying workloads on both AWS and Azure.
• Strong understanding of networking, IAM, data services, container orchestration, and serverless architectures.
• Proven experience with cloud platforms (AWS, Azure, or GCP) in a production environment.
• Deep understanding of infrastructure-as-code, DevOps, networking, and security principles.
• Expertise with IaC tools (Terraform, CloudFormation), CI/CD pipelines, and scripting (Python, PowerShell).
• Strong background in governance, compliance, and platform lifecycle management.
• Excellent leadership, communication, and stakeholder engagement skills.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).

Preferred Professional Experience

• Experience working in or supporting mission-driven organizations or NGOs.
• Experience supporting field operations in low-resource or low-connectivity environments.
• Familiarity with mobile data collection tools and systems integration in field contexts.
• Knowledge of donor technology compliance (e.g., USAID Digital Strategy, DFID standards).
• Experience architecting platforms that support offline functionality and low-connectivity regions.

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JOB PURPOSE:

The Senior Manager – Endpoint Security and Network Management is accountable for the global security, performance, and availability of endpoint devices and network infrastructure across the organization. This role leads the development and execution of strategies that ensure secure, reliable, and efficient connectivity for staff in both office and field environments. Working closely with cybersecurity, infrastructure, and field IT teams, the role is critical in safeguarding digital access, managing cyber threats, and enabling resilient operations in diverse connectivity contexts.

KEY RESPONSIBILITIES:

• Manage endpoint security platforms, patching, threat detection, and response.
• Oversee global network operations, performance monitoring, and firewall configuration.
• Implement and monitor zero-trust, VPN, and secure remote access solutions.
• Coordinate network and security support to field office IT teams and remote locations.
• Ensure policy compliance and lead remediation efforts in collaboration with InfoSec and GTD Governance under TBM.
• Provide support, guidance, and collaboration to field office IT staff across all regions.
• Coach and mentor teams to adopt Agile ways of working as the standard approach for delivering value and driving continuous improvement, working collaboratively across all GTD business units.
• Provide strategic and operational leadership in the delivery, optimization, and continuous improvement of assigned IT services.
• Set direction for service delivery and operations teams, ensuring alignment with organizational priorities, FinOps principles, and GTD Governance frameworks.
• Lead cross-functional collaboration efforts across GTD units, ensuring shared ownership and accountability for success.
• Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
• Oversee service-level performance, compliance, and vendor engagement, ensuring optimal value and risk management.
• Champion field-focused support and ensure digital service reliability for all global regions, including low-connectivity environments.
• Provide leadership in aligning cybersecurity, ITSM/GSM, and operations standards across all platforms under your domain.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Requires experience in supervising and building relationships with people at a variety of levels.
• Typically has 7 to 10 years of relevant IT and business work experience.
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
• Expertise in endpoint protection, network security, and secure connectivity.
• Strong hands-on and troubleshooting capabilities.
• Experience in stakeholder engagement across technical and non-technical groups.
• Security-first mindset with value-driven service delivery.
• Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.

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