About the role:

The Zonal Business Manager will drive sales, collections, and entire business operations in the entire zone they are assigned to, for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit). This is done through a large network of agents called Field Agents who visit door-to-door and sell. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Zonal Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of their team that typically consists of Regional Business Managers, Area Business Managers, Sun King Store Executives, Customer Loyalty Executive and all field agents in the region.

What you would be expected to do:

Hire, retain and motivate the entire zonal team for the best performance: 

• The Zonal Business Manager’s team typically consists of Regional Business Manager, Area Business Managers, Sun King Executives, and Field Sales Executives (there may be some variations based on the region). 
• The Zonal Business Manager is expected to ensure they create a world-class winning team in their zone that is disciplined, process-oriented, and devoted to delivering the best customer experience. 

Training: 

• Provide training on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. 
• Ensure the team is fully aligned and managed professionally, demonstrating the highest level of integrity, ethics, and professionalism while dealing with Sun King customers. 

Provide role clarity to Regional Business managers, Area Business Managers and  Sun King Store Executives: 

• Provide complete clarity to the team related to their day-to-day tasks, sales & collections plans, routes, and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns. 

Conduct Joint Fieldwork with Regional Business Managers: 

• Conduct joint fieldwork with Field Sales Executives to provide sales and collection training on a weekly basis and drive Field Service Executives’ engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.

Exceed your sales & collections targets: 

• Meet or exceed sales and collection targets established and consented upon on the second of every month with your sales supervisors. 
• Provide daily and weekly updates on sales, Field Sales Executive recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with the Country Business Leader. 

Drive robust field sales processes: 

• Review sales and collection progress daily and provide adequate training to the team on better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults.

Resolve Customer Issues: 

• Provide world-class assistance to your customer as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. 
• Ensure that you work with Field Sales Executives to establish clear expectations and processes to resolve all customer issues within 24 hours.

Control Marketing and other assistance spend: 

• Provide adequate marketing assistance and equipment (such as smartphones) necessary to all your areas.
• Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.

Review meetings with Areas: 

• Ensure that Regional Business Managers and Area Business Managers are conducting periodic table meetings and reviews with all Field Sales Executives under their purview. 
• Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. 
• Recognize outstanding performers from time to time and ensure the motivation of the entire zonal team is maintained at an all-time high.

You might be a strong candidate if you have:

• Have a degree in a Business-related field, with an MBA as an added advantage.
• Have at least 6 years’ experience in sales of which 3 years at a senior managerial position preferably having worked in Distribution, Micro-Finance, Banking or BOP Business
• Proven strategic business capability with the ability to engineer solutions, transform teams and drive business processes.
• Passionate about working with rural, off-grid consumers and resolving their issues.
• Motivated by the social mission to provide energy to consumers and employment to rural communities. Should be value oriented.
• Good communication skills and be able to build and manage large field sales executives’ teams.

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About the role:
The role holder be in charge of working with cross-functional teams to design and enhance user-cantered cooking products and services. The designer will be identifying customer pain points, developing and testing hardware and digital solutions, and refining designs based on field insights to ensure safety, efficiency, and user satisfaction across diverse markets.

What you would be expected to do:

Discovery & Problem Framing

• Partner with product managers, engineers, and researchers to identify key cooking-related pain points through field visits, customer interviews, and data insights.
• Master the entire customer journey—from fuel refills to payment top-ups, stove usage to safety checks—in both urban and rural last-mile environments.
• Define opportunities where thoughtful product and service design can improve access, safety, efficiency, and user satisfaction.

Ideation & Solution Design and Hardware & UX Integration

• Design user experiences that seamlessly intergrate hardware (LPG stoves, cylinders, valves, induction devices) with embedded and digital interfaces (e.g. displays, mobile apps, SMS prompts).
• Develop app and service model prototypes, wireframes, and trials to trial new concepts and validate production-ready improvements. 
• Shape the physical product form—including ergonomics, CMF (Color, Material, Finish), heat safety, and component placement in contexts where our customers live.

Service Design & Customer Journey Mapping

• Map the full customer journey from product purchase and installation to usage, refuelling, servicing, and end-of-life.
• Design service blueprints that optimize delivery, maintenance, customer assistance, and agent interactions.
• Identify moments of friction (e.g. gas refill logistics, digital payments) and co-create practical, user-friendly solutions.

Prototyping & Concept Development

• Create and iterate through physical mock ups with the assistance of the hardware development team,  (3D prints, CAD models) and digital prototypes (Figma, wireframes, storyboards).
• Use scenario-based storytelling to show how customers interact with products in their daily lives—considering household roles, fuel cost dynamics, and mobile literacy.

User Testing & Validation

• Steer field usability tests for both product hardware and service flows (e.g. how users top up gas, interpret safety signals, or operate an induction panel).
• Conduct ergonomic evaluations for real-world cooking settings—considering counter space, pot size, heating time, and safety.
• Iterate designs based on insights from live pilots and agent/customer feedback loops.

Team work & Communication

• Work closely with mechanical, electrical, and firmware engineers to ensure design intent is carried through to mass production and deployment.
• Work with the Customer Experience, Carbon, Training, and Field Ops teams to align design with delivery, serviceability, and sustainability goals.
• Deliver clear design documentation—CAD packs, annotated wireframes, journey maps, service flows—for local and global implementation.

Delivery & Implementation Assistance

• Participate in vendor reviews, field testing, and pilot deployments to ensure real-world performance matches intended design.
• Refine physical designs and embedded interactions (e.g. LED indicators, error states, thermal feedback) based on test results and field conditions.
• Assist localization and versioning of designs for different cooking contexts and markets.

Iteration, Lifecycle & Sustainability

• Continuously improve product and service designs based on usage evaluation, feedback from last-mile agents, and regional variations.
• Steer initiatives in design for serviceability, reparability, and recycling, aligning with Sun King’s long-term sustainability goals.
• Anticipate cooking fuel trends, energy access shifts, and changing customer needs to guide future iterations.

You might be a strong candidate if you:

• Care deeply about real-world impact and designing for underserved communities.
• Thrive in cross-functional teams solving complex system-level problems across hardware, software, and service.
• Comprehend how to prototype fast, test in the field, and learn from real users—across languages, geographies, and infrastructure constraints.
• Want to help shape the future of clean cooking, while contributing to climate, gender, and health outcomes.

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