Latest Recruitment at HF Group

Relationship Manager – Financial Institutions

Principle Accountabilities

Client Relationship Management

Develop and manage strong, long-term relationships with Microfinance Institutions, and other FIs.
Conduct regular client engagements to understand evolving needs and provide appropriate banking solutions.
Act as the primary point of contact for micro finance FI clients.

Business Development & Revenue Growth

Originate and grow deposits, liability products, and fee-generating services from the FI segment.
Identify and develop lending and non-lending opportunities (e.g., trade finance, treasury solutions, digital collections, custody services).
Drive cross-selling across the bank’s product offerings.

Risk Management

Market Intelligence & Strategy

Stay abreast of regulatory, competitive, and market developments affecting MFIs and FIs in Kenya and the region.
Advise internal stakeholders on trends, risks, and opportunities within the segment.
Contribute to the formulation and implementation of the bank’s FI strategy.

Operational & Stakeholder Coordination

Liaise with internal teams to ensure smooth execution of transactions and delivery of client solutions.
Support onboarding of new clients and ensure efficient service delivery.
Represent the bank at industry forums and client events as required.

Key Competencies and Skills

Technical competencies

Strong understanding of the Kenyan and regional MFI landscape.
Knowledge of banking products and services for institutional clients.
Excellent interpersonal, communication, and negotiation skills.
Strong analytical and credit assessment capabilities.
High ethical standards, integrity, and professionalism.
Willingness to adapt to changing business needs and deadlines.
Must be a self-starter and have an appreciation of business growth and priorities
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Strong organizational skills with the ability to multi-task
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Minimum Qualifications, Knowledge and Experience

Academic and Professional

Bachelor’s degree in Finance, Banking, Business, Economics, or a related field from recognized institution by Commission for University Education
MBA/CPA/CFA/AKIB is an added advantage

Experience

Minimum of 4 years’ experience in banking or financial services, with at least 2–3 years managing relationships in the MFI or broader FI space.
Proven track record in business development, client management, and financial analysis.
Sound working knowledge and understanding of general banking regulations and practices.

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Principle Accountabilities

Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
Maintaining customer relation by regular contact to ensure customer satisfaction business continuity
To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
To analyze mortgage loan applications by interviewing the customers.
To identify customers borrowing needs by interviewing so as to ensure selling of the right mortgage product.
To safeguard bank assets by being a dual custodian to minimize frauds and losses

Key Competencies and Skills

Technical and General Competencies:

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
General competencies:Team Work, Listening skills

Minimum Qualifications, Knowledge and Experience

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