Job Description

Your responsibilities:

• Manage customer orders: entry and follow-up (local and export).
• Handle and respond to all customer requests
• Follow up back-orders and produce status reports
• Automotive telephone sales
• Handling very low level Technical enquiries on parts availability.
• Manage goods return process and credit requests
• Support sales and marketing in promotional activity.
• Data management (including electronic orders)
• Handle technical queries appropriately, including part number interpretation
• Corporate Audit Champion Automotive Aftermarket East Africa Region
• Internal Audit Champion Automotive Aftermarket East Africa Region
• Steering SGS for Automotive Aftermarket Test Reports East Africa Region
• Steering SGS for Automotive Aftermarket Bosch Statement of Registration East Africa Region
• Automotive Aftermarket Interface with KEBS for documentation requests East Africa Region
• Automotive Aftermarket Interface with KRA for TIMS Kenya
• Automotive Aftermarket interface with Bureau Veritas
• Any other duties that may be assigned

Qualifications

Education:

• Degree in supply chain / logistics or related field.
• Intermediate level MS Excel
• Vast exposure and drive for digitization.
• Customs and Foreign trade exposure.
• Logistical background.

Experience and knowledge:

• Computer literate, experienced in MS Office
• SAP knowledge experience is essential
• Good understanding of the supply chain processes
• Automotive parts sales experience an advantage
• Bosch Automotive product knowledge an advantage
• Strong team player.
• Mentor to others.

Your personal characteristics and skills:

• Solutions driven.
• Strong Customer Service focus.
• Fluent in English (speak, read and write)
• Able to handle pressure – sense of urgency
• Good communication skills – telephone and e-mail
• Pleasant nature, reliable and able to mix with external parties
• Analytical and detail oriented.
• Demonstrate Leadership ability.