Patient Interaction & Support

• Handle inbound and outbound calls, emails, and walk-in queries from patients and families.
• Schedule, reschedule, and confirm patient appointments, tests, and procedures.
• Provide information on hospital/clinic services, doctors’ availability, and treatment processes.
• Assist patients in completing registration, admission, discharge, and documentation.

Service Coordination

• Coordinate with departments such as nursing, pharmacy, radiology, laboratory, and billing to ensure seamless patient flow.
• Follow up on pending reports, prescriptions, authorizations, and medical records.
• Support insurance processing, TPA coordination, and pre-authorization requests (if applicable).

Issue Resolution

• Address patient complaints and service-related concerns promptly and professionally.
• Escalate critical or unresolved issues to the supervisor or relevant department.
• Ensure patient satisfaction through timely follow-ups and service recovery.