About the role:

• The Area Business Manager will manage sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as the “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. 
• EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, providing timely and accurate collections, and keeping the entire Direct Distribution growing rapidly in a sustainable manager.  

What you would be expected to do:

Hire & retain Energy Officers:

• Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.

Training of energy officers:

• Provide training to Energy Officers: on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully equipped and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with customers.

Provide role clarity to energy officers:

• Provide complete clarity to Energy Officers related to their day-to-day tasks, sales & collections plans, routes and targets; this includes ensuring Energy Officers have a pre-arranged sales route/area to sell in, they demonstrate and sell Sun King products, and they have the confidence to present and resolve basic customer queries on the spot. They have access to the Area Business Manager in case of questions and concerns.

Daily field visits:

• Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues the energy officers face and report them to your Regional Business Manager every week. Ensure that the first five sales of each Energy Officer are made along with the Area Business Manager in the area by each Energy Officer to ensure that each Energy Officer has full grasp of the core sales and collection process.

Work with energy officers:

• Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.

Exceed your sales & collections targets:

• Meet or exceed sales and collection targets established on the 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and confirmed with your Regional Business Manager.

Drive robust field sales processes:

• Review collection progress with your team daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.

Resolve customer issues:

• Provide world-class customer service to your customers regarding product delivery, training on using and making payments, installation, and after-sales warranty issues. Ensure that you work with your energy officers to establish clear expectations and processes to resolve all customer issues within 24 hours.

Review meetings with energy officers:

• Conduct weekly table meetings with Energy Officers and ensure that you have a Regional Business Manager present in those meetings to resolve any outstanding customers or Energy Officer issues. Coordinate, plan and organise the meeting to have maximum attendance and progress. Recognise outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

You might be a strong candidate if you:

• Hold minimum of a diploma from a recognized institution preferably in sales and marketing. A degree will be an added advantage
• Have at least three years of field sales experience, preferably in FMCG, Micro-Finance, or Telecom.
• Are passionate about working with rural consumers and resolving their issues. 
• Are process-oriented and able to work without supervision and manage the area.
• Have a drive for social mission to provide energy to consumers and employment to rural communities. 
• Good communication skills, ability to build teams.
• Good communication skills.

go to method of application »

About the Role: 

The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues. 
• Building and maintaining good customer relationships regarding the diversity of the customer base.
• Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
• Proficiency in the Maasai language.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers will be of added value.
• Are open to working in a flexible and creative work environment with fast-evolving operations. 
• Able to multitask while working under tight deadlines with close attention to detail.
• Always remain professional and courteous with customers.
• Have excellent verbal and written communication skills – both in English and Swahili
• Able to work in shifts.

You will be a great culture addition if you represent the below behaviors.

• Taking ownership of your work and are thorough in your execution – This is by constantly seeking to do more with less because we know that efficiency brings increased value for our consumers.
• Exhibit a spirit and strength of partnership – through prioritizing, forming strong relationships and truly knowing the needs and priorities of our colleagues and customers alike.
• Critical thinking and solving problems creatively – Innovation is at the heart of every element of our business, therefore being curious and looking for opportunities to become more efficient and better at what we do.
• Placing our customers first – by assuming great tasks in surpassing our customers’ expectations and continuously engaging ourselves to raise our standards of exceptional service.
• Prioritizing continuous growth – seeking opportunities to become more knowledgeable, more proficient and stronger.

go to method of application »