Job Description

To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications

Type of Qualification: First degree
Experience Required
Service Management

• 3-4 years
• Proficient general client services and / or support capability with some technical experience.
• Client relationship experience preferred .
• Basic knowledge and / or exposure to banking products and services

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Job Description

To grow and retain client relationships as per China Banking segment/sector portfolio, execute on the segment/sector offering, related toolbox(es), initiatives and activities aimed at optimising both client experience and profitability for the bank.

The role requires close collaboration with multi-disciplinary teams across the client value chain to effectively address client needs. A deep understanding of the client’s holistic requirements is essential to deliver comprehensive solutions that extend beyond traditional banking—leveraging ecosystems and strategic partnerships. The jobholder must exhibit leader-led behaviors and provide clear direction to support the successful transformation of the Africa China Banking sector into a future-fit business model. Additionally, the role demands a nuanced appreciation of the complexities inherent in Chinese businesses, including cultural, political, and trade dynamics, to navigate the evolving landscape effectively.

Identify new business opportunities and expands opportunities across existing client base, in order to achieve defined financial budgets for the allocated portfolio, through optimal growth of assets and liabilities, transactional, margin management and revenue streams in line with agreed targets.

Frequently source feedback from the client on their experience and service levels and address areas of concern, as a matter of priority in collaboration with appropriate business units

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce or any other related field

Experience Required

• 5-7 Years
• Personal Banking/Business & Commercial Banking
• Relationship management experience as a Business Banker or Relationship Manager or Assistant Relationship Manager
• Experience in dealing with customers at all levels. Significant product knowledge including specialised products and financial structures.
• Experience in budgeting, forecasting, cost control and client financial analysis.