We are looking for a diligent Cleaning Supervisor to manage and guide our cleaning team. The role includes ensuring all areas meet high cleanliness standards, organizing work schedules, training new staff, and conducting regular inspections to maintain efficiency and quality.

Key Skills & Qualifications:

• Education: High school diploma or equivalent; cleaning or facilities management certifications preferred.
• Experience: Proven track record in cleaning or supervisory roles, ideally in commercial/industrial settings.
• Communication: Strong verbal and written skills for effective team and management interaction.
• Leadership: Ability to guide, support, and motivate a cleaning team.
• Accountability: Ownership of facility cleanliness and hygiene standards.
• Attention to Detail: Ensuring all tasks meet the highest quality standards.
• Problem-Solving: Quick and effective in addressing operational issues.
• Time Management: Skilled in organizing schedules and meeting deadlines.
• Technical Skills: Knowledge of cleaning equipment, supplies, and safe handling practices.
• Customer Focus: Committed to meeting client and occupant expectations.
• Flexibility: Adaptable to changing schedules and priorities.
• Integrity: Upholding ethical standards and confidentiality.
• Teamwork: Collaborating with staff and departments to meet shared goals.
• Innovation: Identifying ways to improve cleaning processes and efficiency.

Key Competencies

• Team Oversight: Manage daily cleaning operations, ensuring timely task completion.
• Staff Training: Instruct new employees on procedures, safety, and proper equipment use.
• Scheduling: Plan and maintain efficient cleaning schedules.
• Quality Checks: Inspect work regularly and correct deficiencies.
• Inventory Control: Track supplies/equipment and reorder as needed.
• Regulatory Compliance: Enforce health, safety, and company standards.
• Client Relations: Handle customer feedback promptly and professionally.
• Reporting: Keep accurate records of activities, incidents, and inventory.
• Resolution: Address operational or performance problems quickly.
• Safety Promotion: Maintain a safe, hazard-free work environment.

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Royal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking to recruit a Customer Relations Agent to strengthen our customer care team and ensure excellent service delivery across multiple channels.

The Customer Relations Agent will be responsible for handling customer inquiries, resolving complaints, and providing accurate information across telephone and digital platforms.

Key Skills & Qualifications:

• Education: Diploma or Degree in Customer Service, Business Administration, Communication, Marketing, or a related field.
• Professional certification in Customer Service, Call Centre Operations, or CRM is an added advantage.
• 1-3 years’ experience in a customer service or contact centre environment.
• Proficiency in CRM systems (e.g., Zendesk, Freshdesk, Zoho Desk) and call management tools.
• Excellent communication skills in English and Kiswahili.
• Strong problem-solving, multitasking, and conflict resolution skills.
• High emotional intelligence, patience, and ability to remain calm under pressure.

Key Competencies

• Answer inbound customer calls and make outbound follow-up calls.
• Provide accurate information on orders, payments, deliveries, and company policies.
• Investigate and resolve customer complaints in coordination with relevant departments.
• Capture and update customer interactions in the CRM/ERP system.
• Share recurring customer issues with management for process improvement.
• Educate customers about promotions, warranties, and after-sales services.
• Identify upselling and cross-selling opportunities.
• Comply with call quality standards, escalation procedures, and data protection policies.
• Prepare daily/weekly customer service reports and feedback summaries.

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