Job Description

• Attends work on time as scheduled
• Follows hotel standards regarding personal hygiene
• Minimizes dangers by following all safety rules and regulations
• Serves bar guests their orders promptly and courteously
• Accurately records guest orders and serves beverage orders. Ensure KOTs are received and no order is processed with out one.
• Ensures proper garnishing of drinks
• Checks periodically with guests to see if they would like anything else
• Informs guests of last call
• Arranges furniture in the bar area as needed
• Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
• Maintains a thorough working knowledge of the bar menu, wine and beer list, and content of drinks to be able to advise guests on selection and promote additional sales accordingly
• Maintains and informs all staff of non-available items in the bar daily
• Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest with a “Yes I can!” spirit
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
• Confers with the Bar Manager concerning set-ups and reservations
• Informs the Bar Manager immediately of any irregularities or complaints
• Helps out in other stations/restaurants/tasks when needed
• Knows Micros system functions and use
• Knows how to handle intoxicated individuals
• Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them
• Brief staff daily on focus items to push on sales – non-moving items and slow moving items
• Create daily cocktail special of the day for the display that is attractive, train staff on the ingredients to give them the skill to sell to the guest.
• Be creative in coming up with new products and cocktails to serve to the guest – keep the bar up to date on trends to satisfy our clients
• Engage with clients around the bar and bond with them to create a memorable moment and Yes I Can! Service
• Keep track of any expiring items and make a plan with the bar manager on how to move these items before expiry
• Check on all bar equipment daily and report any issues to bar manager/engineering/ F&D Manager
• Entertain guests with a bar show when time allows
• Ensure orders are delivered in an acceptable time and all beverages are presented up to standard
• Ensure to always use approved measured recipes
• Stock take with Cost control is done accurately
• Ensure reconciliations are done daily to ensure variances are kept to a minimum

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