Key responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer’s organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

To thrive in this role, you need to have:

Knowledge and Attributes:

• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• Knowledge on security concepts and application of those concepts.
• Ability in configuring/managing security controls, such as Firewalls, NAC, SIEM, Adaptive MFA, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
• Knowledge in security architecture.
• Knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Analytical skills and ability to communicate effectively.
• Ability to solve problems in innovative ways while adhering to industry standards and practices.
• Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
• Developing understanding of Event Driven Development and asynchronous operations.
• Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
• Developing knowledge of security technologies and understanding of managed services concepts

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
• Vendor certification is mandatory.
• Cisco, Check Point, Palo Alto or Fortinet Professional Level Certifications
• Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.

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Key responsibilities:

• Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Knowledge on security concepts and application of those concepts.
• Knowledge of cloud services on at least one of the following providers – AWS, Azure, GCP.
• Knowledge web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling.
• Understanding of Networking Fundamentals
• Understanding of Application Design concepts
• Understanding project fundamentals which are demonstrated in the execution of installations and other assignments.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Network Security and other Cybersecurity certifications will be an added advantage

Required experience:

• Entry level experience in Security technologies.
• Entry Level experience in technical support to clients.
• Entry Level experience in handling security incidents end to end.
• Entry Level experience in configuring/managing security controls, such as Firewall, SIEM, NAC, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
• Track record of delivering on-time and on-target.
• Track record of taking ownership in projects and incident handling.