Job Ref. No: JAML058

• We currently have an exciting career opportunity for a Human Resources Intern within Jubilee Asset Management Limited. The position holder will report to the Senior Human Resources Business Partner and will be based at our Head Office in Nairobi.

Role Purpose

• The Human Resources Intern will assist the Human Resource Business Partner in offering vital administrative assistance, guaranteeing seamless operations and aiding in diverse HR functions. The role holder will also be required to assist in executing strategic HR tasks and facilitating communication within the HR department and other business units.

Key Responsibilities

• Recruitment Support. Assist in posting job vacancies on the company website, social media and internally. Screen resumes and shortlist candidates. Schedule interviews and coordinate communication with candidates. Assist in conducting background checks and reference verification.
• Employee Onboarding. Prepare and process new hire documentation. Assist in conducting orientation sessions for new employees. Ensure all onboarding activities are completed in a timely manner.
• Benefits Administration. Support the administration of employee benefits, including health insurance, pensions, and other company benefits. Assist in the enrolment and update of employee benefits records. Respond to employee inquiries regarding benefits.
• Employee Records Management. Maintain and update employee files, ensuring data accuracy and confidentiality. Assist in the digitalization and organization of HR records.
• Employee Engagement. Support the planning and execution of employee engagement activities and events. Assist in gathering feedback from employees and contributing ideas for improvement.
• HR Projects. Participate in HR projects and initiatives, providing support in research, data analysis, and reporting. Assist in the implementation of HR policies and procedures.
• HR Administration. Handle general HR administrative tasks, including preparing HR correspondence, reports, and presentations. Support the HR team in day-to-day activities as needed.

Key Skills and Competencies

• Communication Skills. Strong verbal and written communication skills.
• Attention to Detail. Meticulous in handling HR documentation and data.
• Organizational Skills. Ability to manage multiple tasks and priorities.
• Interpersonal Skills. Ability to work well with colleagues and interact with employees at all levels.
• Confidentiality. Upholds confidentiality in handling sensitive employee information.
• Learning agility. Ability to learn and adapt quickly.
• HR knowledge. In-depth understanding of HR principles, practices and regulations.

Academic Qualifications

• Bachelor’s degree in business administration, Bachelor of Commerce, Bachelor’s degree in a business or management related field.
• IT proficiency (proficient in MS Word, Excel and PowerPoint).

Relevant Experience

• Prior internship or part-time experience in HR or administration is an advantage but not required.

Deadline: 29th August, 2025

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Role Purpose

• The role holder will be responsible for leading a team of Direct Sales Officers to achieve assigned sales targets through acquisition of new business and cross-selling of health insurance products. He/She will coach, motivate, and develop the sales team to deliver high performance, ensure excellent customer experience, and drive market penetration initiatives.

Key Responsibilities
Strategy

• Execute tactical sales initiatives to increase business volumes and market share.
• Conduct regular market intelligence to identify new opportunities, trends, and competitor activity.
• Drive achievement of team sales targets for health insurance products through effective planning and forecasting.

Operational

• Recruit, onboard, train, and develop a high-performing team of Direct Sales Officers.
• Support sales agents in field activities including customer presentations, product demonstrations, and client onboarding.
• Continuously monitor individual and team performance and take corrective actions to ensure achievement of KPIs.
• Prepare and submit weekly, monthly, and quarterly sales performance reports.
• Liaise with internal teams (e.g., Marketing, Underwriting, Customer Service) to resolve client queries and improve customer experience.

Corporate Governance

• Ensure adherence to compliance, regulatory, and underwriting requirements during the sales process.
• Ensure sales quality by enforcing proper documentation and ethical selling practices.
• Uphold company policies, procedures, and reporting standards in all sales activities.

Classified as Public Classified as Public
Leadership & Culture

• Provide regular feedback, mentoring, and coaching to improve the capability of team members.
• Champion a strong customer service culture within the team to support retention and referrals.
• Motivate and create a high-energy, results-driven team environment.
• Foster professionalism, collaboration, and a strong work ethic among Direct Sales Officers.

Laws, Regulations, Company Policies:

• Stay informed about and ensure strict adherence to all external laws and regulations, including AntiMoney Laundering (AML), Counter Financing of Terrorism (CFT), Data Protection laws, and any other relevant regulations applicable.
• Understand, implement, and enforce internal company policies, processes, and procedures.
• Ensure that operational compliance programs are in place within your department.
• Develop and implement processes and controls that promote compliance with external laws, regulations, and internal policies.
• Foster a robust ethical culture within the organization, Lead by example, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations.
• Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Exceptional Selling, Negotiation, and Persuasion Skills.
• Excellent Communication and Interpersonal skills to build strong internal and external stakeholder relationships.
• Proven ability to lead and inspire sales teams, foster a results-driven culture, and provide mentorship that enhances individual and team performance.
• Skilled in building lasting client relationships, expanding customer bases, and maintaining high levels of satisfaction and retention.
• Deep understanding of market dynamics, customer behavior, and competitor activities to inform sales strategies and capture opportunities.
• Passionate about nurturing talent, implementing structured training programs, and driving continuous improvement in team capability and output.
• Proficient in using CRM tools, digital platforms, and analytics to drive smarter, faster sales decisions and improve pipeline visibility.

Academic Qualifications

• Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.
• Professional training or certification in Sales
• Professional training or certification in Insurance.

Relevant Experience

• Minimum of 4 years’ experience in direct sales, with at least 2 years in a supervisory or team leader role. Prior experience in insurance, banking, telecom, or financial services preferred.

Deadline: 29th August 2025

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