Minimum qualifications required:

• Bachelor’s degree in public policy, Social Sciences, Environmental Studies, Public Health, Political Science, Data Science, Information Management, or any related discipline.
• Proven experience in qualitative coding and policy content analysis using software such as NVivo, Atlas.ti, MAXQDA, or equivalent tools.
• Strong ability to interpret, categorize, and synthesize complex policy documents, legislative texts, and strategic frameworks across multiple sectors
• Familiarity with AI-assisted text analysis tools or demonstrated willingness to learn and apply machine-assisted policy analysis systems such as PolicyLens AI.
• Understanding of policy ecosystems and governance structures in Africa; knowledge of domains such as climate change, digital transformation, public health, or resilience will be an added advantage.
• Exceptional attention to detail, commitment to data integrity and confidentiality, and ability to ensure high-quality outputs under minimal supervision.
• Ability to work effectively in multidisciplinary research teams, adapt to evolving analytical frameworks, and contribute to iterative model improvement and evidence translation processes.

Job Description (responsibilities):

• Collect, review, and organize national, regional, and global policy documents, legislative texts, strategies, and frameworks across multiple disciplines, including health, environment, education, technology, and governance.
• Contribute to the design, testing, and refinement of standardized coding frameworks and taxonomies aligned with diverse project objectives and thematic areas.
• Conduct systematic coding and annotation of policy content using PolicyLens AI platform comparing it to other qualitative analysis tools e.g., NVivo, Atlas.ti, MAXQDA.
• Engage with the PolicyLens AI research and technical teams to improve model accuracy through feedback loops and data annotation refinement.
• Review, validate, and cross-check AI-generated outputs to ensure conceptual accuracy, contextual relevance, and consistency across datasets from different policy domains.
• Identify emerging policy themes, gaps, and trends; generate insights to inform cross-sectoral policy discussions and strategic decision-making.
• Participate in regular review meetings, capacity-building sessions, and cross-project collaborations to ensure alignment of coding activities with institutional goals and evolving policy priorities.
• Maintain strict data confidentiality, ensure adherence to ethical standards, and document all coding procedures for auditability and reproducibility.

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The RSA Technician (Licensed Technician Rider) is a critical frontline role within Spiro Kenya’s aftersales operations. The technician will be part of the 24-hour Roadside Assistance (RSA) team, providing on-call support to Spiro riders in need of emergency technical help, repairs, or basic maintenance in the field. This role requires a licensed motorbike rider with strong technical skills, excellent customer handling, and the ability to troubleshoot and resolve electric vehicle (EV) issues on-site, day or night.

KEY DUTIES AND RESPONSIBILITIES

• Emergency Technical Support
• Provide on-site diagnostics, repair, and recovery support for Spiro riders experiencing breakdowns or technical issues.
• Attend to RSA calls during assigned day or night shifts based on rota or emergency escalation. 
• Support minor repairs and troubleshooting for EV bikes, battery faults, or controller errors. 
• Field Maintenance & Minor Repairs 
• Carry out preventive maintenance or quick service interventions in the field to restore bike functionality and reduce downtime. 
• Accurately document interventions and escalate complex issues to the service center when needed. 
• Rider Support & Customer Service 
• Provide professional and courteous support to Spiro riders, ensuring confidence and safety during breakdown incidents.
• Educate riders on basic troubleshooting and safe practices where applicable. 
• Safety & Compliance 
• Ensure use of full PPE, safety tools, and adherence to Spiro’s RSA protocols and traffic regulations at all times. 
• Maintain cleanliness and readiness of the RSA motorbike and toolkit assigned. 
• Reporting & Coordination 
• Log all RSA calls, repairs, time-on-site, and parts used through the digital reporting system. 
• Coordinate with the service station and RSA control center for dispatch, tracking, and follow-ups.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS.

• Diploma or Certificate in Automotive Engineering, Electrical Engineering, or related field.
• Minimum 2 years hands-on experience in motorcycle or EV maintenance and repair.
• Prior experience in roadside assistance or mobile service support is an added advantage.
• Valid motorcycle license (Class F or G) with a clean riding record.
• Training or experience in electric vehicles (EVs) is a strong advantage.

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