JOB SUMMARY

• Supports the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. 
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and customer invoices until payment in full is received or resolved.
• Reconciliation of Credit Card receivables against merchant statements and ensuring all credit card receivables are correct and applied per Opera credit card transaction records.

CANDIDATE PROFILE 

Education and Experience

• Bachelor’s degree in Finance and Accounting or related major.
• Relevant work experience in similar role.
• Studies in progress for Accounting and/or Tax qualification (CPA, ACCA or equivalent).

CORE WORK ACTIVITIES

Assisting in Managing Work, Projects, and Policies

• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Record, store, and/or analyze information using property software.
• Maintain accurate electronic spreadsheets for financial and accounting data.
• Access computerized financial information to answer general questions as well as those related to specific accounts
• Completes accounts receivable period end closing functions and procedures, credit and period end reporting.
• Upholds the policies and procedures outlined in the credit policy.
• Compliance with all Marriott internal controls policies relating to Accounts Receivable.

Demonstrating and Applying Accounting Knowledge to Credit Management Issues

• Demonstrates knowledge of job-relevant issues, accounting standards and procedures, systems, and processes.
• Keeps up-to-date technically and applying new knowledge to your job.
• Stays knowledgeable of accounts receivable system.
• Interacts with sales and catering staff for timely credit decisions on incoming customers.

Maintaining Finance and Accounting Goals

• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Ensures property billings are sent error free and in a timely manner.
• Monitors receivables for timely collections and follows up with appropriate collection correspondence.
• Posting and applying customer payments in Opera PMS.
• Posting and applying of credit card receivables, follow up on reconciling entries.
• Managing the Accounts Receivable ledger in line with company credit policy.
• Follow up and processing of Guest refunds.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provide direction and assistance to other organizational units regarding accounting and credit policies and procedures, and efficient control and utilization of financial resources.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains positive working relations with customers, co-workers and department managers
• Ensure all active AR accounts are supported by approved credit applications and all facilities are reviewed annually. 
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.

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JOB SUMMARY

Specializes in performance development and learning delivery of brand and service-related topics to support the hotel’s human capital development strategy. Plans and executes key learning delivery and leadership development activities.  Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders.  Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate.  

Monitors compliance of all required training, including training programs for new hires, brand training initiatives, brand related learning audits/checks and working directly with DHR as well as Heads of Departments to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.    

CANDIDATE PROFILE 

Education and Experience

• 4-year degree from an accredited university in Human Resources, Business Administration, or related major.
• Prior work experience in hotel-based Training, Generalist role or Human Resources Manager role.
• Brand Trainer Certified (Marriott) or an equivalent in adult learning/platform skills certification (external).
• Multi-lingual experience an added advantage.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

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