Key Duties and Responsibilities

The incumbent will be responsible for, but not limited to, the following:

System Support & Maintenance

• Provide day-to-day technical and functional support for core banking liabilities modules (deposits, current accounts, savings, fixed deposits).
• Troubleshoot and resolve system errors, incidents, and performance issues related to liabilities products.
• Manage system configurations, parameter settings, and enhancements for CB liabilities modules.
• Ensure successful execution of end-of-day (EOD), end-of-month (EOM), and interest accrual processes.

Change & Release Management

• Coordinate system upgrades, patches, and new releases with vendors and internal IT teams.
• Conduct system testing (SIT/UAT) to ensure accuracy and stability before production rollout.
• Maintain system documentation, version control, and change logs for all modifications.

Integration & Automation

• Support the integration of liabilities modules with digital banking platforms, payments systems, treasury, and financial reporting tools.
• Collaborate with IT teams to automate manual processes related to account management and reconciliation.
• Ensure data integrity and consistency across all integrated systems and interfaces.

Risk, Compliance & Security

• Ensure adherence to CBK ICT Guidelines, the Data Protection Act 2019, AML/KYC standards, and internal IT security policies.
• Implement appropriate access controls, segregation of duties, and audit logging for CB liabilities systems.
• Collaborate with Risk, Compliance, and Audit teams to identify and remediate vulnerabilities and control gaps.

Business Support & Stakeholder Engagement

• Serve as the IT liaison for business teams managing deposits, savings, and current accounts.
• Translate business requirements into IT solutions and system configurations.
• Provide technical guidance, user support, and training for business users on liability modules.
• Participate as the IT subject matter expert (SME) in projects related to new liability product development and deployment.

Continuous Improvement

• Monitor system performance, capacity, and availability of liabilities modules, recommending improvements and optimizations.
• Identify opportunities to digitize, automate, and enhance core banking liability processes.
• Stay updated on emerging technologies such as API-based integrations and open banking innovations relevant to liability services.

Other Requirements

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications will be an added advantage.
• Minimum of 7 years’ experience in IT roles supporting core banking systems, with at least 3 years focused on liabilities modules.
• Proven experience in deposits processing, interest computation, and reconciliation from an IT perspective.
• Strong proficiency in SQL, system integration, and vendor coordination.

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Key Responsibilities

• Ensure alignment of IT strategies, initiatives, and policies with the bank’s business objectives and regulatory expectations.
• Oversee IT risk management, including identification, assessment, mitigation, and reporting of technology risks.
• Lead the implementation and continuous improvement of IT governance frameworks, policies, and compliance programs.
• Provide oversight of IT projects and PMO activities to ensure timely, cost-effective, and quality delivery.
• Coordinate and support regulatory reviews and IT audits, ensuring compliance with CBK guidelines, the Data Protection Act, and other applicable standards.
• Drive closure of audit findings and continuous improvement of IT control effectiveness.
• Monitor and report IT performance, governance maturity, and key risk indicators.
• Review system designs and major technology initiatives to ensure alignment with organizational standards, scalability, and security requirements.
• Champion a culture of proactive risk management, regulatory compliance, and operational excellence within the IT department.

Job Complexity / Judgment

• Ability to balance strategic IT objectives with operational needs, regulatory obligations, and business priorities.
• Exercise sound judgment in balancing security, compliance, and operational continuity during decision-making.
• Analyze complex situations and prioritize technology initiatives, resources, and project timelines effectively.
• Interpret regulatory and policy requirements and translate them into practical IT governance and security controls.
• Apply IT audit findings, regulatory requirements, and risk frameworks to strengthen controls and governance.
• Evaluate the impact of technology changes, new systems, and projects on overall risk and security posture.
• Guide project teams in integrating risk management and security controls throughout the project lifecycle.

Other Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in Information Systems, Risk Management, or Business Administration (MBA) is an added advantage.

Work Experience:

• Minimum 8 years of progressive experience in IT governance, risk management, security, and project delivery within banking or financial services.

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