What You’ll Do:

• Provide technical support to both customers and internal teams across multiple systems.
• Troubleshoot and resolve software or system issues promptly and professionally.
• Develop and maintain user training materials, documentation and process guides.
• Assist in gathering and defining user requirements to improve system usability.
• Collaborate with developers to escalate and resolve technical challenges.
• Manage and prioritize support tickets using CRM and helpdesk tools.

What We’re Looking For:

• 2-5 years of professional experience in technical support or a similar role.
• Degree/Diploma in Computer Science, IT or a related field.
• Hands-on experience with Zoho products (e.g., Zoho Desk, Zoho Billing).
• Familiarity with call center systems and support workflows.
• Strong documentation and user training development skills.
• Excellent communication, problem-solving and analytical abilities.
• Proven ability to manage multiple requests and meet deadlines effectively.

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What You’ll Do:

• Develop responsive, high-quality web applications for internal teams and external customers.
• Write clean and modular code with a strong focus on performance and accessibility.
• Integrate backend services and APIs with front-end applications.
• Contribute to technical documentation and process improvements.
• Collaborate cross-functionally with designers, backend developers, and project stakeholders.
• Stay current with emerging front-end technologies and suggest improvements when relevant.
• Use version control (Git) and collaboration tools (e.g., GitHub) effectively within the development workflow.

What We’re Looking For:

• Atleast 3 years of professional experience in Tech.
• Degree/Diploma in computer science, IT or in any related field.
• Strong proficiency in React (required).
• Experience with Svelte and SvelteKit will be highly considered.
• Experience managing state in complex applications using Redux or Zustand.
• Experience integrating and consuming RESTful APIs.
• Strong analytical, problem-solving and communication skills.

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