KEY RESPONSIBILITIES

• To provide advice and assistance to the debtors’ manager in debt collection, by, mail, telephone or in person.
• Deal with routine correspondence with regard to any collection or recovery issue.
• Prepare refunds and write-offs including journals and credit notes and pass these to the appropriate Senior Officer for authorization
• Liaise with outside Debt Collection Agencies
• Downloading and reconciliation of accounts and sending them to clients
• Identify and notify clients of due accounts by mail, telephone, or personal visits in order to solicit payment
• Identify and monitor overdue accounts (accounts with 90 days and over) giving them priority and more attention,
• Record information about financial status of customers and status of collection efforts and perform various administrative functions for assigned accounts, such as recording address changes and key contact persons
• Review of reconciliations and accounts rejects status
• Department cost consciousness.
• Participate in Department’s Inventory control and Counts exercises
• Actively participate in the hospital’s quality and customer care initiatives as per institutional policy and framework and as may be called upon.
• To ensure delivery of cost-effective services
• To deliver quality services in the operations
• To deliver customer service excellence

The requirements

REQUIREMENTS

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Certificate in Debt/Credit Management an added advantage
• Proficiency in Ms Excel
• High negotiation and debt collection skills
• Good customer service skills
• A minimum of 2 years’ experience in Debt management

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The Vice-Provost will lead institutional initiatives and academic development to advance pedagogy in the classroom for students and faculty, support faculty educational development, and foster a culture of action-oriented innovation and continuous improvement in dynamic times.
Working collaboratively with academic leaders, instructors, and support staff, the successful candidate will enhance the student learning experience through the implementation of high-impact educational practices, reward and recognition of teaching, drive initiatives that enhance the scholarship of teaching and learning and through quality enhancement efforts transform AKU as the university of choice for the next generation of learners in East Africa and Pakistan with a particular emphasis on leveraging digital technologies including the ethical integration of AI in Education.

The requirements

• A doctoral degree with credentials that qualify them for a tenured appointment at the rank of full Professor or Teaching Professor.
• Proven leadership experience in advancing teaching and learning priorities at an institutional level.  
• The ability to engage a broad range of stakeholders, including students, faculty, researchers, and the wider community to support transformative and impactful pedagogical innovation,
• The capacity to operationalize new initiatives with clear direction and outcomes. 
• Highly accomplished at both recognizing, inspiring and managing change, with a demonstrated commitment to using evidence-based approaches to guide transformation in higher education teaching and learning.
• A strong commitment to wellbeing, employee engagement & belonging along with expertise in instructional innovation and learning assessment.

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