What You’ll Be Doing

• Monitor and analyze transactions and customer behavior to detect fraud patterns.
• Assist in executing fraud investigations, analyzing data, and documenting findings.
• Use or enhance fraud detection tools and escalate suspicious activity.
• Support the implementation of fraud prevention strategies and controls.
• Maintain fraud risk assessments and investigation records.
• Contribute to internal fraud awareness training programs.
• Prepare internal and external fraud reports (e.g., CBK, UMRA).
• Stay updated on emerging digital fraud trends.
• Collaborate with Customer Support, Product, Operations, and other departments to mitigate risks.

What We’re Looking For

• Bachelor’s degree in Finance, Business, Economics, Statistics, or related field.
• Minimum 3 years in fraud analysis, preferably in financial services or digital lending.
• Strong data analysis skills (e.g., Excel, SQL) and trend identification.
• Understanding of fraud risks and regulatory requirements in Kenya and Uganda.
• High attention to detail, analytical mindset, and strong communication skills.
• Ability to work independently and collaborate across teams.
• Commitment to confidentiality and ethical standards.

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Roles & Responsibilities

• Profitability : Achieve monthly disbursements and collections targets for the unit including all other set KPIs.
• Loan Verification. Spoof calling, Reference check and ID check.
• Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
• Due diligence before loan approvals.
• Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
• Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
• Ensure Branch adherence to SOPs and policies.
• Relationships Building – Build excellent relationships with customers, customer- partners and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
• Reporting – Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.
• Administrative Duties – Ensure the office is clean, filing, procurement and inventory management.
• Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
• Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.

KEY PERFORMANCE INDICATORS

• 2 Monthly Number of accounts closed
• 2k data monthly collected on the assigned portfolio
• Monthly Home Market clean up

Required skills

• Degree or diploma in a Business related course
• High communications & presentation skills.
• Ability to handle confidential information.
• Organizational skills with attention to detail.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• A Strong service ethos is essential.