Key Responsibilities:

• The IT Performance and Capacity Analyst ensures the stability and scalability of IT systems by monitoring performance and forecasting capacity needs. This role supports data-driven decision-making for infrastructure investment and optimization.
• Are you a data-driven thinker who loves ensuring systems run smoothly and scale smartly? As an IT Performance & Capacity Analyst, you’ll help us monitor, forecast, and optimize the performance of critical IT infrastructure that supports our mission in over 100 countries. You’ll work with cloud and hybrid platforms, helping us align operations with real-world needs.
• If you’re passionate about meaningful tech and want to apply your expertise in a mission-driven environment, we’d love you on our team!

Key Responsibilities:

• Monitor and assess performance metrics across systems and services.
• Forecast infrastructure and service capacity needs based on business growth.
• Collaborate with IT Operations Management (ITOM) teams to align monitoring and capacity planning.
• Provide performance and capacity reports to technical and non-technical stakeholders.
• Recommend optimization actions to enhance operational efficiency.
• Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization’s new ways of working.

Key Skills and Competencies:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 3+ years of experience in IT performance monitoring and capacity planning
• Deep understanding of IT Operations Management (ITOM) tools for real-time monitoring and performance analytics.
• Value-driven decision-making, aligning capacity with operational and financial priorities.
• Problem-solving mindset that anticipates bottlenecks and proposes data-backed solutions.
• Customer-centric focus on delivering smooth, scalable digital experiences globally.