Key Responsibilities

• System & Network Installation: Setting up new hardware, software, operating systems, printers, servers, and network equipment like routers and switches.
• Troubleshooting & Repair: Diagnosing and resolving issues with hardware, software, and network connectivity for users and systems.
• User Support: Assisting employees with technical difficulties via phone, email, or in-person.
• Maintenance & Upgrades: Performing routine maintenance, security upgrades (firewalls, antivirus), and necessary system upgrades.
• Monitoring: Monitoring computer systems, networks, and servers to ensure optimal performance and identify potential problems.
• Inventory & Documentation: Maintaining records of IT equipment and creating or updating technical documentation and user manuals.
• Backups & Data Recovery: Performing regular data backups and implementing recovery solutions.

Requirements

• Diploma or bachelor’s degree (IT-related field preferred).
• At least 3 years’ experience in a similar field.
• Strong understanding of hardware, software, and network systems.
• Excellent communication and interpersonal skills, with the ability to support and train end-users.
• Results-driven, proactive and highly self-motivated.
• High integrity, strong ethics, and commitment to maintaining data security and IT compliance standards.