Responsibilities

• Monitor daily P2P platform performance across Africa, including liquidity, order success rates, disputes, and user behavior.
• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
• Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
• Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
• Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across African markets.
• Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
• Ensure balanced liquidity across key fiat pairs and payment channels for multiple African countries.
• Build dashboards, reports, and performance metrics to track African P2P market conditions and internal KPIs.
• Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
• Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
• Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
• Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
• Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.
• Oversee, manage, and grow local merchant community groups (Telegram, WhatsApp, Binance Chat, etc.) to maintain a healthy, active, and engaged ecosystem of P2P merchants.
• Serve as the primary liaison between Binance and the merchant community—addressing inquiries, clarifying policies, and ensuring accurate information flow.
• Drive merchant engagement initiatives, including announcements, education content, product updates, best-practice sharing, and periodic Q&A sessions.
• Monitor group sentiment, feedback, and market trends to surface meaningful insights for internal teams (Product, Risk, Compliance, CS).

Requirements

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
• 5+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
• Strong understanding of Africa’s crypto landscape, including major markets, regulations and user behaviors.
• Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
• Experience working in a remote, multicultural environment.