Mission Description

The purpose of this role is to provide quality customer service and facilitate clearance of Clients cargo with deliverables such as:-

• Handle the day-to-day operational relationship with the Client
• Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
• Request for missing documentation and more detailed instructions if necessary from the Client.
• Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
• Manage the file processing
• Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
• Process export documentation for shipments
• Book cargo with shipping lines
• Organize transport for delivery of containers for stuffing /POR
• Follow up with shipping lines on the arrival of vessels
• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
• Prepare periodic statistics for the department-as backup to PA.
• Update the system (W@Y)
• Regularly archive the files (physically & electronically, once a month at least)
• Ensure that client files have all the required attachments and copies of these maintained on file
• Alert/Inform Management
• Alert the Client in case of operational issues (potential or real) and escalate to the IFFO Supervisor the issues that you are unable to handle.

Profile

• Diploma in Clearing and Forwarding
• East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
• Knowledge of Single Customs Territory
• Two (2) years experience in a busy environment