Key Responsibilities:

• Solution Implementation & Integration
• Work alongside the Enterprise Architect to translate IAM blueprints into scalable, production-grade deployments across Azure AD, OneLogin, or equivalent platforms.
• Configure authentication flows (e.g. SAML, OAuth2, OpenID Connect, LDAP) to realize single sign-on (SSO), multi-factor authentication (MFA), and zero-trust access models.
• Integrate on-premises Active Directory and cloud directory services, ensuring seamless synchronization and failover resilience.
• Operational Support & Administration
• Own day-to-day administration of IAM platforms: user provisioning/deprovisioning, group management, entitlement changes, and password self-service workflows.
• Monitor system health and performance, respond to alerts, and troubleshoot authentication or directory synchronization issues.
• Develop and maintain automation scripts (PowerShell, Python, Terraform) to streamline access lifecycle tasks and reduce manual effort.
• Access Governance & Compliance Support
• Execute periodic access reviews and attestation campaigns under guidance from Architecture and Risk teams.
• Assist in remediation of segregation-of-duties conflicts, unauthorized access, and other compliance findings.
• Maintain documentation of access policies, runbooks, and change logs in alignment with audit requirements.
• Incident Response & Continuous Improvement
• Serve as the primary support engineer for IAM-related incidents, conducting root-cause analysis and driving corrective actions.
• Capture service metrics (uptime, incident volume, resolution times) and collaborate with Architecture to enhance system reliability and user experience.
• Contribute to knowledge-based articles, shared runbooks, and training materials for IT operations and support teams.
• Stakeholder Collaboration
• Liaise with application owners, security operations, and infrastructure teams to onboard new applications and integrate their identity requirements.
• Provide Level 2/3 support and guidance to regional IT teams, ensuring consistent execution of IAM processes and rapid resolution of escalated issues.

Key Skills and Competencies:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL Foundation certification or equivalent IT service management experience.
• Hands-on expertise with Azure Active Directory, Active Directory Federation Services (AD FS), and commercial IAM platforms (e.g. OneLogin, Okta, Ping, SailPoint).
• Strong scripting/automation skills (PowerShell, Python, Terraform) and familiarity with CI/CD pipelines.
• Proficient in authentication protocols (SAML, OAuth2, OpenID Connect) and directory services (LDAP, Kerberos).
• Excellent communicator capable of bridging architectural vision and operational execution.
• Certifications such as Microsoft Certified: Identity and Access Administrator, CISSP, or CIAM are advantageous.