DEPARTMENT:  M&A – IT SUPPORT

POSITION REPORT TO: SR. IT DATA CENTER OPERATOR

DESCRIPTION OF JOB TASK AND RESPONSIBILITIES:

• Provides telephone technical support to employees regarding technical aspects of assigned products.
• Answers questions about installation, operation, configuration, customization, system status, interacting with network services and application developers to restore service, and usability, and identify problems.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
• Provide technical support to organizations’ internal users of desktop applications and hardware.
• Responsible for the administration of one or more of the following data systems: Computer systems hardware, software, information systems & and peripheral equipment such as servers, desktops, printers, and storage devices.
• Maintains, installs, upgrades, and configures data systems, administers operating systems, and maintains basic security and recovery procedures such as scheduling and backups.
• Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• Performs other duties as assigned IAW contractual, functional, and mission requirements.

BASIC JOB QUALIFICATIONS: (Knowledge, Skills, and Abilities (KSAs):

• Knowledgeable in Computer Networking
• Knowledgeable in structured network cabling, installing, testing, termination & and troubleshooting.
• Knowledgeable in Data Security, Backup, and Recovery.
• Hands-on experience in installing, and troubleshooting IT Hardware and software.
• Must be familiar with using computer diagnostics hardware & and software.
• Must be familiar with Windows Server and desktop Operating Systems.
• Must be familiar with Email service & and support.
• Must be skilled in data analysis and must have the ability to create ad hoc reports.
• A strong sense of customer service skills.
• Knowledgeable in using cloud applications.
• Must have experience in Computer Asset & Inventory Management.
• Knowledge of installation, maintenance, and troubleshooting of a LAN system.
• Proven ability to organize, prioritize, and follow through to completion of multiple tasks, under strict deadlines and changing priorities.
• Must possess administrative, organizational, and computer skills to include proficiency with Microsoft Office suite including (MS Word, PowerPoint, Excel, and Outlook).
• Must pass overseas medical screening and be in good health.
• Capable of effectively communicating technical information in English, both written and verbal.
• Must have a valid country of origin’s driver’s license.

JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING

• Any IT-related training certifications are highly desired.

EDUCATION:

An associate or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or other related fields.

EXPERIENCE:

• Must have at least (3) years of experience in an IT environment with Help Desk or Technical Support experience.

Basic terms of the job offer.

• Assignment Duration: 12 months. Renewal subject to performance.
• Base Monthly Salary: 48 hours per week minimum work requirement: $1,200(based on 48 hr. work week requirement)
• Working schedule: 48 hours per week (8 hours per day/6 days a week)
• Payroll period: Monthly. Amount give take home.
• Overtime: Work more than 8 hours per day or work performed on a rest day and/or holiday, will be paid as overtime at the base salary rate.
• Accommodations: Housing, transportation, meals in-country, and laundry facilities are provided
• Sick Leave: Employee will accrue 2.67 hours of sick leave for each full month of service, beginning with the completion of the first full month of Foreign Service employment.
• Annual leave Up to 21 days paid at the end of each 12-month contract.
• Travel will be provided by the employer to the employee’s home country.

Other requirements

• Your Passport must be valid for at least 12 months, with at least 6 total blank visa pages remaining.
• Your driver’s license must be valid for at least 6 months (unless processing for a CDL-required position, which will require 12 months remaining).
• Updated covid vaccination certificate
• Medical exam report at a date to be advised.