DUTIES AND RESPONSIBILITIES:

• Maintain computing systems (hardware, software and networks) and data communication systems.
• Undertake preventive maintenance and repair of ICT equipment.
• Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.
• Troubleshoot, analyse and repair computing elements such as desktop computers, laptops and various components/peripherals IT networks.
• Initiate procurement process for required ICT equipment by providing equipment specifications for different university units/departments.
• Obtain, set and install computer software for ICT training laboratories to enable users to perform their activities effectively.
• Assist the ICT Trainers and Computer Technologists in carrying out laboratory/workshop activities to support learning in the University.
• Install and configure Enterprise Resource and planning software system for university computers.
• Distribute procured ICT equipment to departments/campuses and ensure equitable and effective use of ICT resources.
• Manage ICT equipment inventory by updating the database regularly and recommend upgrades, identify and report any losses.
• Manage and track user work tickets to ensure proper use of university resources and assets.
• Install and configure antivirus software and manage the antivirus server software to combat new viruses and protect university computers and information from any vulnerability.
• Prepare reports on conditions of ICT equipment within the University and submit them for decision-making.
• Carry out other duties and responsibilities as may be assigned by the supervisor.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering or related technology field from an accredited/recognised institution.
• ICT security professional certification, e.g. CISSP, CISM, CISA, etc.
• Five (5) years’ work experience from an institution of higher learning or a large commercial enterprise.

Experience in the following areas will be an added advantage:

• Configuring Cyberoam UTM firewalls and Microsoft Active Directory
• Managing, administration, setup, and installation of examination systems