Collaboration & General Duties

• ICT Infrastructure & Support
• System Management & Security
• User Training & System Optimization
• Familiarity with SACCO core banking systems is required.
• Implement and monitor security measures for sensitive data and manage user access.
• Support ICT policy development and ensure business continuity and disaster management.
• Conduct user training on the SACCO’s systems for efficient use.
• Assist departments in generating reports from these systems.
• Advise on acquiring new hardware and software to optimize ICT resources.
• Liaise with ICT suppliers and support providers.
• Coordinate ICT project formulation and implementation.
• Manage the SACCO’s main email, responding to member mail within set timelines.

ACADEMIC QUALIFICATION:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a closely related field.

EXPERIENCE:

• A minimum of two (2) years of relevant working experience in an ICT support role within a financial institution, preferably a Deposit-Taking SACCO.

SKILLS & COMPETENCIES:

• Proficiency in computer hardware maintenance, software troubleshooting, and basic networking.
• Familiarity with SACCO core banking systems and data security practices.
• Computer literate with good knowledge of MS Office and digital communication tools.
• Strong problem-analysis and troubleshooting skills.
• Ability to work independently, maintain confidentiality, and manage multiple tasks.
• Excellent interpersonal and communication skills.
• High levels of integrity and ethical behavior. Attention to detail and strong organizational skills.