Description

Key responsibilities:

• Perform on-site analysis, diagnosis, and resolution of desktop and other communication equipment problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Collaborate with system administrators to ensure efficient operation of the company’s desktop computing environment.
• Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Ensure the security of desktops, laptops, communication lines, and equipment, by carrying out routine audits, analysis of logs, backups and identification of potential issues with IT infrastructure.

Requirements

Qualifications required:

• Minimum academic qualification: Bachelor’s Degree in Information Technology or any other related course from a recognised institution
• Professional Certification is an added advantage

Experience required:

• General work experience (years): Three (3) Years of relevant working Experience
• Specific to the position (level/discipline/years): 1 year
• Industry: Manufacturing

Key competencies and skills:

• Excellent Communication and interpersonal skills.
• Expert ICT skills
• Problem-solving, with strong analytical skills
• Customer service skills
• Innovativeness and Creativeness
• A team player
• Project Management, Planning & organizing Skills 

Computer literacy:

• MS Office packages
• IT Software applications

Personality profile:

• Positive
• Employee-centric
• Fast-paced and prompt
• Achievement oriented
• Energetic and Enthusiastic
• Self-motivated & Focused

Additional/specific work requirements:

• Must have a hardware background with a strong mechanical aptitude
• Strong customer service orientation required.
• Ability to work beyond standard working hours, as well as participate in an on-call schedule, is required.
• Ability to interact professionally with the customer, along with the ability to identify and satisfy customers’ security needs.
• Ability to meet deadlines and have strong time management and organisational skills.
• Skills and competence with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills may be required.