Job Description

• Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs
• Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need
• Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
• Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner
• Assists Department Heads in recruiting activities
• Directs and co-ordinates responses to union, grievances and employee complaints
• Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
• Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans
• Develops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed
• Counsels employees, Department Heads and Supervisors on an ongoing basis
• Handles requests around transfers
• Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department
• Negotiates, implements and interprets union contracts
• Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations
• Maintains complete and accurate employee files
• Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests
• Stays current with the latest Human Resources development
• Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction
• Administers and analyses Radisson Listens Survey and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas
• Ensures proper follow-up on Radisson Listens Survey.
• Creates a positive work environment for all employees
• Determines and communicates standards of performance to employees
• Evaluates employee performance regularly
• Ensures disciplinary action is taken as required utilising consistency, fairness and respect
• Ensures correct reporting for month end
• Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals
• Develops and implements strategies to achieve customer service goals
• Drives and monitors Onboarding, Yes I Can!, OJS, Responsible Business, Connecting Moment Makers and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes I Can! customer service
• Makes recommendations to Department Heads and General Manager to send participants to any of the Radisson Academy Live training
• Utilises motivational training techniques to develop and implement service skills and standards
• Ensures that required training programmes are conducted regularly
• Assists Department Heads to address departmental training needs, and to develop departmental training plans
• Conducts management training courses regularly

Qualifications

• Formal HR qualifications would be beneficial
• Well versed in local legislation